Assistant Operations Manager

About the role

The Assistant Operations Manager oversees all aspects of facility operations at two venues: Acrisure Amphitheater and Van Andel Arena. This role involves managing front and back-of-house operations, preventive maintenance, third-party contracting, staffing, venue setup/tear-down, and coordinating with other building departments and contractors.

Responsibilities

• Hire, train, and supervise full-time, part-time, and temporary staff.
• Assist the Operations Manager and Director in directing, supervising, and scheduling all aspects of operations, including building and grounds; technical services; event services, including ADA compliance; public safety; security; custodial services, and parking departments.
• Coordinate operations activities with other building departments and show-related contractors.
• Implement facility rules, regulations, policies, and procedures.
• Anticipate problems and appropriate solutions, investigate, analyze, and resolve operational problems and complaints.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensure that operations department receives pertinent information for most effective use of the facility and staffing.
• Lead or hire outside contractors or facility full and part-time staff for groundskeeping duties such as landscaping and debris cleanup.
• Ensure facility readiness and smooth operation of events.
• Purchase and maintain equipment and supplies.
• Manage the Master MSDS log in the building.
• Carry out supervisory responsibilities in accordance with Legends & ASM policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor's Degree from a technical college with a major in Management or Maintenance Engineering.
• Minimum of 2 years' experience in supervising or managing in a similar facility.
• Supervisory experience preferred.

Skills and Abilities

• Excellent organization skills.
• Ability to prioritize and handle multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Strong customer service skills.
• Professional presentation, appearance, and work ethic.
• Some computer skills.
• Ability to work with limited supervision and as a team member.
• Proven leadership and strong communication skills.
• Requires ability to work flexible hours, including day, night, and overnight shifts, weekends, and holidays, in addition to normal business hours.

Benefits

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan.