Assistant Operating Director - Spartanburg, SC
Reports to the Operating Director. Exempt, full-time position based in Spartanburg, SC. Salary: $50,000 per year.
About the role
Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 400 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.
As an Assistant Operating Director, you will report to and assist the Operating Director. The primary focus is to develop and lead the in-office staff, and oversee the scheduling, administrative, and operational functions of the office. The Assistant Operating Director will also share on-call responsibilities with the other managers.
Responsibilities
- Manage office personnel: oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
- Serve as the primary liaison with Home Base for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
- Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
- Ensure compliance with state-required supervisory visits and standards.
- Participate in on-call rotation, responding to client, caregiver, or operations needs after hours as needed.
- Serve as backup for client assessments when the Operations Director is unavailable.
Travel
- Limited travel as needed for various sales, marketing, and client care service needs.
- Must have reliable transportation to meet the needs of the position and scope of job responsibilities.
Requirements
- High school diploma or equivalent.
- Associate’s and/or Bachelor’s degree; may substitute degree requirement with a combination of education and experience.
- Minimum of two years’ experience as an Administrator and/or managing sales, customer service, and human resources functions within an office setting.
- Valid driver’s license.
- Valid state-required proof of auto insurance.
Skills
- Proven leader with previous experience managing a team.
- Success meeting sales and business development goals.
- Ability to work autonomously in a fast-paced environment.
- Comfortable working with technology.
- Entrepreneurial mindset.
- Experience with direct recruitment, hiring, and oversight of staff.
- Strong interpersonal and communication skills.
- Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.).
Physical Requirements
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.
Work Environment
- Office environment: fast-paced; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
- Client’s environment: unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- PTO: 12 days annually
- Phone stipend
Pay
$50,000 annually.