Assistant Operating Director - Hopkinsville, KY

About the role

The Assistant Operating Director (AOD) is a key leadership role at Cornerstone Caregiving, supporting the Operating Director in driving daily operations, maintaining a strong work environment, and ensuring exceptional client care.

Responsibilities

• Serve as the OD’s primary in-office partner, leading, coaching, and supporting staff.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Aid in recruiting, onboarding steps, and staff oversight to support office growth.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor’s Degree preferred but not required, high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Requirements

• Valid driver’s license and auto insurance.
• High proficiency with technology, especially Google Workspace.
• Strong communication and interpersonal skills.
• High attention to detail and exceptional follow-through skills.

Compensation & Benefits

• Growth Bonuses
• Medical, Dental, Vision benefits package
• 12 days of PTO annually
• Phone stipend
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.