Assistant Operating Director - Burlington, VT

About the role

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 400 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

As an Assistant Operating Director, you will report to and assist the Operating Director. The Assistant Operating Director’s primary focus will be to develop and lead the in-office staff, and oversee the scheduling, administrative, and operational functions of the office. The Assistant Operating Director will also be responsible for sharing on-call responsibilities with the other managers.

Location: Burlington, VT • Reporting To: Operating Director • Status: Exempt

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.
• Travel: Limited travel as needed for various sales, marketing, and client care service needs.
• Travel: Must have reliable transportation to meet the needs of position and scope of job responsibilities.

Requirements

• High school diploma or equivalent degree

Qualifications

• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Skills

• A proven leader with previous experience managing a team
• Success with meeting sales and business development goals
• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Entrepreneurial mindset
• Experience with direct recruitment, hiring, and oversight of staff
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO: 12 Days Annually
• Phone Stipend

Pay

$60,000-$70,000