Assistant Operating Director

Status: Exempt

About the role

As an Assistant Operating Director, you will report to and assist the Operating Director. The primary focus will be to develop and lead the in‑office staff, and oversee the scheduling, administrative, and operational functions of the office. You will also share on‑call responsibilities with other managers.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check‑up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On‑call Duties: Participate in on‑call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.
• Travel: Limited travel as needed for various sales, marketing, and client‑care service needs; must have reliable transportation.

Requirements

• High school diploma or equivalent.
• Associate’s and/or Bachelor’s degree, or a combination of education and experience.
• Minimum of two years’ experience as an administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid driver’s license and state‑required proof of auto insurance.
• Physical ability to sit and stand for long periods, bend, stoop, lift up to 10 lb regularly and up to 50 lb occasionally, and use a computer for extended periods.

Skills

• Proven leadership experience managing a team.
• Success meeting sales and business development goals.
• Ability to work autonomously in a fast‑paced environment.
• Comfortable working with technology; entrepreneurial mindset.
• Experience with direct recruitment, hiring, and oversight of staff.
• Strong interpersonal and communication skills.
• Proficiency in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 12 days of PTO annually
• Phone stipend