Assistant Operating Director

About the role

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 400 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

Responsibilities

As an Assistant Operating Director, you will report to and assist the Operating Director. The Assistant Operating Director’s primary focus will be to develop and lead the in-office staff, and oversee the scheduling, administrative, and operational functions of the office.

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Requirements

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills

• A proven leader with previous experience managing a team
• Success with meeting sales and business development goals
• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Entrepreneurial mindset
• Experience with direct recruitment, hiring, and oversight of staff
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Work Environment and Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

The work environment includes a fast-paced office environment and client environments with various conditions.

Benefits

Cornerstone Caregiving offers the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, PTO: 12 Days Annually, and Phone Stipend.