Assistant - Office Operations - Orthopedics

Henry Ford Health is a leading academic health system headquartered in Detroit, operating 12 hospitals and hundreds of ambulatory locations across Michigan. The organization is advancing a $3 billion Future of Health: Detroit initiative to transform its academic campus and expand innovation, research, education, and community impact.

About the role

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation
• Verifies and enters demographic information
• Obtains and verifies insurance authorizations/precertification
• Completes medical record release requests and schedules/confirms patient appointments
• Enters, reviews and submits charges for patient procedures and services daily
• Collects co-payments and reconciles all daily reports and deposits for accuracy
• Provides general office and clerical support to assigned area

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required. Required professional licensure/certification can be used in lieu of education or experience, if applicable.