Assistant Office Manager

Daily Responsibilities

• Assist the Office Manager in all aspects of daily operations: hiring, scheduling, training, coaching, and performance conversations.
• Serve as the acting leader in the Office Manager’s absence, ensuring smooth day-to-day operations.
• Ensure the office is patiently ready every day, meeting all service and operational standards.
• Handle customer concerns with empathy, efficiency, and professionalism.
• Help opticians and technicians deliver top-tier patient care and product recommendations to better the lifestyle of the patient.
• Support front office tasks including phone calls, check-in/check-out processes, pretesting, and insurance processing.
• Help maintain inventory accuracy and a clean, organized, well-run office.
• Drive a culture of positivity, accountability, and continuous improvement.

What We’re Looking For (Minimum Requirements)

• Leadership experience – You’ve managed people or processes and are ready to take the lead.
• Tech-savvy and adaptable – Ability to navigate using tablets, digital systems, and multitasking across digital platforms.
• High energy and mobility – Comfortable being on your feet and moving throughout the office during the day keeping energy and team morale high.
• People-first mindset – Outgoing, engaging, and excited to interact with patients all day.
• Eager to learn – Open to feedback and growth in a fast-paced environment.
• Optical experience is a bonus—but not required. We’ll train the right leader.
• Availability to work during office hours (including some Saturdays).
• Ability to travel to other locations only when support is needed.

Perks & Benefits

• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Health, Dental, and Rx Insurance
• 100% Paid Parental Leave
• Free Eye Exams & Glasses (including immediate and extended family discounts)
• Company-Paid Life Insurance

What You Will Thrive Here If You Have

• Team Leadership Experience – Specifically in retail, optical, or healthcare industries.
• Motivational Style – Skilled at inspiring others while maintaining high standards.
• Versatile Operator – Can confidently shift between leading, problem-solving, and hands-on support.
• Strong Communicator – Clear, confident, and professional with both patients and teammates.
• Detail-Oriented and Proactive – You notice the small things and take initiative before issues arise
• Growth-Driven – You’re motivated to keep learning, improving, and advancing your career.