Assistant Nurse Manager-Transfer Center-FT Variable Shift

About the Organization

UCI Health is one of California’s largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health — Orange, UCI Health — Irvine, four Community Network hospitals, and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health system, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department, and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County, and southeast Los Angeles County through excellence in patient care, research, and medical education.

About the Role

Under the direction of the Nurse Manager, the supervisor supports the day-to-day operational oversight of the UCI Health System Capacity Command Center that houses Transfer Center, Bed Placement Coordinators, and Transport. The supervisor is directly responsible for overseeing both clinical and non-clinical teams, ensuring adherence to policies, facilitating timely and safe interfacility and intralocation patient transfers, and overseeing patient flow operations at the facility level as it relates to bed placement.

The supervisor manages staffing, performance monitoring, workflow management, payroll, scheduling, and frontline issue resolution. This role supports data collection, monitors KPIs, and participates in quality improvement initiatives under the guidance of the Nurse Manager, ensuring that the Transfer Center and Capacity Management maintain regulatory, patient safety, and institutional standards. The supervisor collaborates with ambulance vendors and transport to ensure the timely movement of patients within the system.

This role requires travel to community network sites to provide operational oversight, support staff, and ensure consistency in workflows, processes, and operational practices across locations.

Responsibilities

• Oversee day-to-day operations of the UCI Health System Capacity Command Center, including Transfer Center, Bed Placement Coordinators, and Transport.
• Manage both clinical and non-clinical teams, ensuring adherence to policies and procedures.
• Facilitate timely and safe interfacility and intralocation patient transfers.
• Oversee patient flow operations at the facility level related to bed placement.
• Manage staffing, performance monitoring, workflow, payroll, scheduling, and frontline issue resolution.
• Support data collection, monitor KPIs, and participate in quality improvement initiatives.
• Ensure regulatory, patient safety, and institutional standards are maintained.
• Collaborate with ambulance vendors and transport for timely patient movement within the system.
• Travel to community network sites to provide operational oversight and ensure consistency in workflows and processes.

Requirements

• Bachelor of Science in Nursing.
• Excellent customer service skills.
• Ability to manage multiple concurrent projects and maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.
• Knowledge of Title 22, regulatory standards, and EMTALA.
• Strong analytical skills to analyze data, review trends, and make recommendations for improvement.
• Experience working in a transfer center or patient placement setting.
• Recent experience in an acute care setting.
• Strong knowledge of hospital operations, patient flow, and clinical processes.
• Ability to thrive in a self-directed, fast-paced environment with changing deadlines and priorities.
• Ability to travel between hospitals.

Preferred Qualifications

• Master of Science in Nursing or similar graduate degree.
• Prior experience as a nurse case manager or house supervisor.
• Prior experience managing a Transfer Center or Capacity Command Center.

Licenses and Certifications

• Registered Nurse (RN) license.
• Basic Life Support (BLS) certification.
• Advanced Cardiac Life Support (ACLS) certification.

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include:

• Medical insurance.
• Sick and vacation time.
• Retirement savings plans.
• Access to a number of discounts and perks.

Conditions of Employment

• Background Check and Live Scan.
• Employment Misconduct Disclosure Requirement.
• Legal Right to Work in the United States.
• Compliance with Vaccination Policies.
• Adherence to Smoking and Tobacco Policy.
• Drug-Free Environment.
• Exercise utmost discretion in managing sensitive information, including employee and patient records, financial data, and strategic plans.
• Follow all organizational policies and laws on data protection and privacy.

Additional conditions may apply, including California Child Abuse and Neglect Reporting Act, E-Verify, and Pre-Placement Health Evaluation, dependent upon business unit or job-specific requirements.