Assistant Nurse Manager - Inpatient Medical Oncology at The Clifton Center for Advanced Medicine

Responsibilities

• Supports the Nurse Manager in supporting employee satisfaction by: Regularly meets with employees to improve communication and to build productive relationships. Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations. Analyze employee satisfaction data and identify opportunities for improvement. In collaboration with Nurse Manager works with staff to develop action plans. Implement and follow through with action plans. Manage & eliminate process workarounds. Focus energy on collaboration and not blame.
• Works with HUP clinical leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Supports standards and drives operational integration of programs by ensuring alignment of communication to Nursing and Non-Nursing Leadership. Supports the Nurse Manager in establishing/updating processes and work practices for the unit/department.
• Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention. Review survey comments and data and identify opportunities with staff for improvement within the unit’s span of influence. Supports the Nurse Manager in managing team and individual performance in alignment with the UPHS vision of service excellence.
• Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations. Focus energies on collaborating in problem resolution rather than finding blame. Manage patient/client complaints and provide timely follow up to ensure satisfaction. Ensure that staff understand and demonstrate service recovery commitment.
• Support patient flow initiatives to assure safe and timely placement of patients (census reconciliation, communication with off-shift coordinator, bed turnaround time). Communicate, reinforce, and update as necessary environment of care procedures, (e.g., safety, security, hazardous materials, emergency, medical equipment, and utility management.) Continuously improve unit/department operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence. Participates in and supports patient safety goals and initiatives (FMEA, RCA).
• Participates in the selection, career development and annual performance review of their staff and peers as requested. In collaboration with physician and administration proactively promotes efforts to improve cost effective quality patient care. Shared Governance: Support unit council chair, providing problem solving, conflict resolution and meeting management support. Assumes accountability for scheduling release time for clinical nurses to attend Shared Governance Council meetings. Tracks clinical nurse release time for council meetings for budget monitoring and future budgeting considerations. Facilitates and supports unit council decision-making and action planning. Evaluates outcomes of unit council against identified goals.
• Represents the interests of the Hospital of the University of Pennsylvania in the served community. Supports clinical nurses participation in community outreach projects such health education and screening. Participates on/in community boards, ad hoc committees and community organizations in area of responsibility or expertise. Supports requests for clinical experiences for area Schools of Nursing.
• Collaborates with unit staffing promoting and coordinating research-based practices, which foster improved methods for patient care and nursing practices in inpatient, ambulatory, and other community care settings. Supports the Nurse Manager in facilitating the Financial Management of the Unit/Department.
• Support Nurse Manager in the development and management of budget for AU/Dept. Seeks opportunities to reduce supply costs. Review Financial Reports distributed by Nurse Manager monthly to ensure all activity within an AU is expensed in the month. Analyze and manage data as tool to manage expenses. Support Supply Value Initiatives.
• Supports the Nurse Manager in managing Human Resources for the Unit/Department: Workforce Planning: Support Magnet and Shared Governance initiatives and principles of inclusion. Attract/Recruit: Recruitment of competent staff to meet operational needs (“scope of service” “products & services”) and who demonstrate the ability to be service orientation and align with the core values On-Boarding- proper orientation of staff to their roles, accountabilities and performance measures within probationary period Development: Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans Effective and timely performance management such that: o Clearly defines work expectations. o Recognizes and rewards individuals for a job well done. o Addresses performance issues immediately and directly. o Conducts performance appraisals annually.
• Retention: Employee retention strategy in place Employee survey implementation and action planning Positive employee relations Effective employee communications Employee recognition Compliance: Ensure continuous survey readiness Ensure department human resource management practices comply with labor law, state & federal requirements Employee safety Credentials: Basic Cardiac Life Support (Required) Registered Nurse - PA (Required) RN- Currently licensed as a professional nurse in the Commonwealth of Pennsylvania required.

Qualifications

• Bachelor of Arts or Science (Required)
• Master of Arts or ScienceEducation Specialization: Nursing
• 3+ years Progressive nursing experience with demonstrated leadership skills