Assistant Nurse Manager- Care Coordination, 40 Hour Days

Exemption Status: Exempt

Hiring Range: $101,025.60 - $181,854.40. The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule

• Monday through Friday
• Scheduled Hours: 0800 - 4:30pm
• Shift: 1 - Day Shift, 8 Hours
• Hours: 40 per week

This position may have a signing bonus available; eligibility will be confirmed during the interview process.

About the Role

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where you can build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

Responsible for directing and coordinating daily departmental function and planning for delivery of the highest quality of safe patient care. Collaborates with the Manager of Care Coordination and/or designee to manage and direct the implementation of professional nursing practice on a daily basis.

Responsibilities

• Coordinates age-appropriate patient care coordination activities for a defined staff and makes immediate decisions within the scope of responsibility using knowledge of standards, policies, and procedures.
• Conducts daily review of assignments, assessing patient case management requirements and monitoring nursing staff performance.
• Reviews documentation and addresses non-compliant standards with staff.
• Participates in Complex Rounds for patients with long lengths of stay and follows up with key next steps as indicated.
• Coordinates daily operations to assure appropriate staffing, optimal patient flow, bed management, and productivity to meet or exceed budget.
• Keeps Manager of Care Coordination informed of nursing workload, changes in patient and/or employee needs.
• Collaborates with the nursing leadership team in strategic planning, implementation, evaluation, and revision of systems to support and enhance the competence, autonomy, and accountability of the nursing staff.
• Assists Manager and/or designee to ensure departmental compliance with hospital-established policies, quality assurance programs, safety, and infection control policies and procedures.
• Participates in the development of goals, objectives, policies, and procedures for efficient departmental operations.
• Identifies issues and seeks resolution to problems; utilizes analytical and critical thinking in decision-making aligned with organizational objectives.
• Participates in monitoring resources; notifies Manager of Care Coordination of risk management issues and follows up with appropriate staff as necessary.
• Provides input to the preparation of the annual budget and capital equipment budget.
• Serves as a role model, coach, and facilitator; inspires and encourages teamwork.
• Fosters collaborative professional relationships with other hospital departments/staff, physicians, and managers to ensure best practice is the focus for all patient-centered quality care.
• Assists the Manager of Care Coordination with personnel responsibilities including interviewing, hiring, performance evaluations, scheduling, orientation, and annual regulatory and clinical competency requirements.
• Provides immediate disciplining and counseling to staff as necessary; makes recommendations regarding further disciplinary action.
• Assists in ensuring compliance with regulatory agencies such as Joint Commission, DPH, etc.
• Assists in development and maintenance of procedures and processes necessary to meet regulatory requirements.
• Participates in staff meetings, sharing system-wide goals and objectives with front-line staff and linking their daily work to the mission, vision, and strategic goals of the organization.
• Attends nursing leadership and manager meetings; participates in committees and taskforce teams as a representative of the Department of Nursing.
• Attends conferences and seminars as required or directed for professional development.
• Manages all software and sets up training as necessary.

Standard Management Level Responsibilities

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.
• Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Resolves grievances and other personnel problems within position responsibilities.
• Develops and recommends budgets for the areas managed; manages activities to assure financial goals are met.
• Coordinates the assignment of tasks and helps resolve technical and operational problems; evaluates the impact of solutions to ensure goals are achieved.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; fosters the effective integration of efforts with system-wide initiatives.
• Encourages and supports diverse views and approaches; demonstrates Standards of Respect and contributes to an environment of professionalism, respect, tolerance, civility, and acceptance.
• Integrates diversity into departmental objectives, such as hiring, promotions, training, and vendor selections.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.; develops and maintains procedures necessary to meet regulatory requirements.
• Ensures departmental compliance with hospital-established policies, quality assurance programs, safety, and infection control policies and procedures.
• Ensures adequate equipment and supplies for the department.
• Develops and maintains established departmental policies, procedures, and objectives.
• Ensures compliance with all health and safety regulations and requirements.
• Maintains regular, reliable, and predictable attendance.
• Performs similar or related duties as required or directed.

Qualifications

• Current Massachusetts Registered Nurse licensure and registration.
• Bachelor’s degree in nursing or management experience.
• Case Management certification (at time of hire or within the first 12 months).
• Minimum of two years related clinical experience.
• Demonstrates leadership experience.
• Excellent verbal and written communication skills.

Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility may be substituted for the above requirements.

Physical Demands and Environmental Conditions

• Work is considered moderate, with frequent walking and standing.
• Position requires work indoors in a patient care environment.