Assistant Night Manager

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.
• Eligibility requirements vary by position.

About the role

Working closely with the Assistant Club Manager of Merchandise, the Assistant Night Manager is responsible for ensuring merchandise is properly stocked and available for sale, maintaining presentation standards, delivering a positive member experience, and overseeing the nightly execution and performance of merchandise department tasks. The Assistant Night Manager does not have direct supervisory responsibilities but directs the work of the overnight team. Coaches, teaches, and develops all overnight team members to ensure Grand Opening Look Daily (GOLD) standards are in place for our members through excellent merchandising. The Assistant Night Manager teaches, develops, and motivates all team members for the successful execution of club merchandising, and ensures merchandise is available for sale in proper quantities throughout the club. This role also serves as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. Must complete yearly certification for a forklift license. BJ's covers any applicable cost associated and training.

Responsibilities

Team Member Engagement

• Live our values: Demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: Foster open communication and trust.
• Celebrate team members: Acknowledge others' contributions, support team success, and help create a positive, encouraging work environment.

Member Experience

• Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Create a positive experience: Engage with Members in a friendly and helpful manner to contribute to a premium shopping experience.
• Respond to Member needs: Address Member questions or concerns promptly and escalate unresolved issues to a supervisor when necessary.

Consistently Run Great Clubs with Great Standards