Assistant Network Administrator

Summary or Purpose

Provides technical and administrative support to the Network Administrator; monitors, coordinates, and oversees daily functions of support staff.

Essential Duties and Responsibilities

• Assist in coordinating the continuous development, operation and maintenance of the WAN/LAN; installs software upgrades and enhancements; documents work performed.
• Tests, evaluates and enhances network hardware and software; adds and deletes components as required; configures software and tunes hardware for maximum network performance.
• Aid and perform computer trouble-shooting to diagnose network system problems; analyzes network computer and peripherals' functionality; identifies, locates, resolves and repairs problems; documents work performed.
• Afford assistance in overseeing the communications network system; perform maintenance and repairs; troubleshooting techniques and daily system functions.
• Maintain oversight of the Network Support Group's operations and procedures, and submit recommendations for improving daily functions of technical systems and staff.
• Coordinate staff; plan, prioritize and assign tasks and projects.
• Test, evaluate and enhance server and PC hardware and software; add, delete components as required; configure software upgrades and enhancements; document work performed.
• Oversee directory structure to maintain local user accounts and system security for e-mail and shared files.
• Remain current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs.
• Maintain cooperative working relations with the departments and computer users.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of North Slope Borough organization, operations, policies and procedures.
• Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
• Knowledge of Local Area Network (LAN) principles.
• Knowledge of hardware and software troubleshooting techniques.
• Knowledge of local system access and security guidelines and procedures.
• Knowledge of specialized software applications which are unique to departments.
• Skill in exercising initiative to apply effective troubleshooting procedures for computer systems in a networked operation system environment.
• Skill in assessing and prioritizing multiple tasks, projects and demands, and delegating tasks.

Education, Experience, Certifications and Licenses Required

• Associate's Degree in Computer Science, or equivalent.
• Four years of network computer hardware and software support work experience OR equivalent combination of education and experience;
• Three years experience in a customer service environment;
• Three years supervisory experience;
• Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire.
• Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment.

The North Slope Borough Offers the Following Benefit Packages to All Permanent Full Time and Permanent Part Time Employees Who Work at Least 15 Hours a Week

• Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits.

Application Instructions

• This position is NON-Rotational. Housing is NOT provided. Therefore, due to extreme weather conditions in the arctic and for your safety, housing accommodations must be located and pre-arranged by the applicant prior to the start of employment. The applicant must pay for housing; it is not provided by the NSB. Please note: The Borough is currently experiencing a housing shortage. Due to the remote setting, applicants are urged to consider this factor prior to submitting an application.

Additional Information

• THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE.
• This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to be a contract. Your signature indicates that you have read this Job Description and understand the essential functions and essential qualifications of the job.
• The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.
• 01The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See resume" is not an acceptable answer to the questions.
• 02This position is NON-Rotational. Housing is NOT provided. Therefore, due to extreme weather conditions in the arctic and for your safety, housing accommodations must be located and pre-arranged by the applicant prior to the start of employment. The applicant must pay for housing; it is not provided by the NSB. Please note: The Borough is currently experiencing a housing shortage. Due to the remote setting, applicants are urged to consider this factor prior to submitting an application. Do you certify that you understand the above information?
• 03Which best describes your level of education?
• 04Do you have an Associates Degree in Computer Science? Please attach a copy of the required document to your application before submitting it online.
• 05How many years of network computer hardware and software work experience do you have?
• 06If you have at least four years of network computer hardware and software support work experience, describe how you meet the qualification and list the position(s) held, company and dates of employment where you gained your work experience.
• 07How many years of work experience in a customer service environment do you have?
• 08If you have at least three years experience in a customer service environment, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the experience.
• 09How many years of supervisory work experience do you have?
• 10If you do have at least three years of supervisory work experience, describe how you meet this qualification, and list the position you held, company, dates of employment and number of employees supervised.
• 11Do you possess a Valid Driver's License? Please attach a copy of the required document to your application before submitting it online.
• 12If the answer to the above question is yes, please select the State the Driver's license was issued.
• 13To comply with the Borough's nepotism law (NSBMC Sec. 2.20.170 and 2.20.290), the North Slope Borough must collect the following information. Are you related by blood or marriage to the Department Director (Scott Evans) or Immediate Supervisor (Aden Bynum) for this position?
• 14If "Yes", please check boxes below that apply.
• 15Do you currently live in the same residence as the Department Director (Scott Evans) or Immediate Supervisor (Aden Bynum) of this position?
• 16If you checked "Yes", please check the appropriate boxes below: I am currently living in the same residence as the: