ASSISTANT MARKETING MANAG

About the role

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Supervise staff and manage the overall daily operations of a designated shift.
• Support, administer, and manage operational goals; monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with management, focusing on guest satisfaction.
• Assist in the budget process by providing recommendations; support compliance with departmental budget initiatives; report budget concerns to management.
• Enhance guest interactions through friendly greetings, directions, answering questions, announcements, and creating an upbeat atmosphere.
• Enthusiastically support, promote, and demonstrate superior customer service per department and company standards.
• Oversee all marketing support services, including advertising, public relations, and internal department requests.
• Draft press releases and media correspondence related to marketing programs or property advertising.
• Conduct pre‑ and post‑campaign analysis using pro formas and post formas to evaluate promotional performance, identify trends, measure ROI, and provide recommendations for future promotional planning.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Plan, create, and execute property promotions (slot tournaments, brand promotions, VIP events); develop a promotions calendar using historical data, experience, and market trends.
• Manage oversight of media used to communicate current and upcoming promotional efforts to guests, team members, and regulatory agencies.