Assistant Marina Manager - Saltleaf Marina

Position Description PRIMARY RESPONSIBILITIES: The Assistant Marina Manager is responsible for the day-to-day operations, safety, and guest experience at Saltleaf Marina. This role will support both marina operations and shuttle/charter operations in addition to overseeing dock operations, managing dock staff, ensuring compliance with safety and environmental regulations, and delivering exceptional service to boat owners, guests, and transient customers. As a leader on the waterfront, the Assistant Marina Manager sets the tone for professionalism, efficiency, and hospitality at the marina. This position is also required to operate the shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverage. Job Description Key Responsibilities (Essential functions, Specific tasks) Marina & Dock Operations Oversee all dock operations, including vessel arrivals/departures, slip assignments, fueling coordination, and dock maintenanceEnsure docks, piers, utilities, and marina equipment are clean, operational, and well-maintainedMonitor weather, tides, and marine conditions to ensure safe operationsCoordinate with maintenance teams and vendors for repairs and improvements Shuttle & Charter Operations Assist in overseeing daily shuttle operations, including run schedules, on-time departures, passenger counts, and adjustments for weather, demand, or special eventsBuild and manage captain and crew schedules to ensure appropriate coverage for all scheduled shuttle service, charters, and special eventsVerify daily vessel readiness, including pre- and post-trip inspections, fuel and fluid levels, cleanliness, safety equipment, and required documentationDeliver a high standard of guest service aboard shuttle and charter vessels, setting expectations for crew presentation, communication, and hospitalityEnsure shuttle and charter operations comply with all applicable USCG, state, and local safety and operating requirements, including passenger safety briefings and manifest/log recordkeepingCoordinate vessel maintenance and operational needs with maintenance staff and outside vendors, tracking scheduled service, repairs, haul-outs, and downtime to minimize disruption to serviceCommunicate operational issues, delays, and vessel status promptly to the Director of Marina Operations and affected departments Vessel Operation (Captain Duties) Operate shuttle and charter vessels as Captain when needed for scheduled service, charters, special events, or operational coverageCommand the vessel safely in all assigned conditions, exercising sound judgment on weather, traffic, docking, and passenger loadingConduct passenger safety briefings and maintain required logs, manifests, and incident documentation while serving as CaptainMaintain all licenses, certifications, and medical/drug-testing requirements necessary to operate company vessels Team Leadership & Scheduling Hire, train, supervise, and schedule dock staffProvide hands-on leadership and coaching to ensure safety, efficiency, and high service standardsEnforce marina policies, procedures, and performance expectationsMaintain adequate staffing levels during peak seasons and special events Customer Service & Guest Experience Serve as the primary point of contact for boat owners, captains, and marina guestsDeliver a welcoming, professional experience to long-term and transient customersResolve guest concerns and operational issues promptly and diplomaticallyAssist with marina events, promotions, and special activities Safety, Compliance & Environmental Stewardship Enforce all marina safety policies, emergency procedures, and environmental regulationsConduct routine safety inspections of docks and marina facilitiesEnsure compliance with local, state, and federal maritime regulationsLead emergency response efforts related to weather events, spills, or vessel incidents Administrative & Reporting Duties Maintain accurate records related to slip occupancy, incident reports, staffing, and operationsAssist with budgeting, inventory control, and supply orderingCollaborate with marina management on operational planning and improvements Other Related Duties as Assigned Qualifications Education: High School Diploma required. Mandatory Experience/Background: Minimum 3 years of marina, dock operations or marine services experience operating passenger or charter vessels. Prior supervisory or leadership experience. Strong working knowledge of boating practices, dock safety and marina operations. Valid USCG Merchant Mariner Credential with Master license appropriate to the tonnage and route of company vessels required. Valid Transportation Worker Identification Credential (TWIC) required (or ability to obtain). Must enroll in and remain compliant with the company’s USCG/DOT drug and alcohol testing program. CPR/First Aid certification (or ability to obtain). Ability to work flexible hours including weekends, holidays, and evenings. Desired Experience/Background: Dockmaster or Marina Management certification (e.g., AMI). Strong knowledge of marina management software and knowledge of fueling systems and environmental compliance. Proven leadership, crew management, excellent customer service and communication skills. Physical Requirements: Ability to stand for extended periods, lift and carry up to 50 lbs, walk, climb ladders and board vessels safely; Be able to work outdoors in varying weather conditions. NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.