Assistant Manager, Undergrad Housing

Responsible for

• Serves as a primary point of contact for escalations of resident related issues including but not limited to contractor coordination, fire alarm follow-ups, lockouts, wellness checks coordination, and conference support
• Takes ownership of assigned tasks and projects while working under functional direction
• Covers operational details with the appropriate internal teams related to arrivals, departures, key dates, and emergency contact protocols
• Aids in partner communication by working with campus departments and vendors to help resolve custodial, mechanical, and service-related concerns
• Supports Year-Round Housing operations by assisting with in-person check-ins, check-outs, guest communications, and booking processes using StarRez
• Aids in the preparation and execution of move-in/move-out, special events, and emergencies
• Coordinates health & safety coordination by conducting inspections and ensuring compliance documentation is complete
• Supports Student Staff Support & Training by coordinating coverage and mentoring student staff
• Oversees General Office Oversight ensuring supplies and office equipment are organized and maintained
• Engages in Resident Engagement by coordinating with ResLife to host Fall and Spring tabling sessions in buildings
• Operates Resident Services as the operational lead for an assigned portfolio
• Carries out monthly operational audits and service checks to assess custodial, maintenance, and equipment performance, documenting findings and supporting corrective actions
• Supports Health & Safety Coordination by performing inspections, issuing, and following up, recommending Facilities or Service projects based on work order data and resident feedback
• Coordinates with Facilities, Public Safety, and Residential Life to address service gaps and building concerns
• Supports daily task execution by coordinating with professional staff and Operations Assistants, providing on-shift guidance and mentorship as directed
• Supports Room Checks and Vacancy Verifications across residential and conference spaces
• Maintains renovation and repairs tracking by monitoring progress, documenting concerns, and escalating issues that may impact timelines or service quality
• Aids in vendor coordination, including linen distribution, equipment servicing, and related operational logistics
• Maintains shared housing equipment and spaces, submitting service requests, tracking issues, and supporting communication across Housing teams to maintain service continuity
• Prepares and submits a Monthly Operating Metrics (MoM) Report for the assigned portfolio
• Delivers Quarterly Dashboards comparing portfolio performance, identifying trends and providing recommendations
• Tracks and analyzes staff resource allocation to inform quarterly workforce reviews and future staffing plans
• Documents inspections, issues, and follow-ups for leadership tracking
• Supports Housing & Summer Group Services by assisting with administrative and logistical processes related to room assignments, transitions, emergency placements, and occupancy management
• Aids in the preparation and organization of housing materials for incoming residents, including IDs, arrival packets, access materials, and related documentation
• Supports departmental process documentation efforts by assisting with updates, reviews, and organization of operational procedures and intranet materials
• Participates in special projects and seasonal initiatives related to assignments, summer operations, and departmental process improvement efforts

Qualifications

• Bachelor's degree
• 0-2 years cumulative related experience
• Hospitality or Higher Ed Facilities, Housing Operations, or similar
• Ability to manage multiple sites and priorities, meet deadlines, and work independently with guidance
• Proficiency with MS Office 365 and experience with modern business applications and AI tools; Asana, Slack, Co-Pilot
• Strong communication, organizational, and interpersonal skills
• Commitment to working in diverse, multicultural environments
• Ability to respond to operational needs in varying climate conditions
• Responds to emergency situations across portfolio with coverage when required across 24/7 operational schedule. Emergency, non-emergency responses, general coverage for vacation, and OOO coverage
• Ability to perform moderate physical activity such as lifting, bending, pulling, and managing stairs
• Demonstrates attention to detail, flexibility, and a problem-solving mindset
• Maintains positive disposition, professionalism and service excellence in a dynamic, student-centered environment