Assistant Manager: Tube Park - Hourly
About the role
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- More employee discounts on lodging, food, gear, and mountain shuttles
- 40% retail discounts
- 401(k) Retirement Plan
- Employee Assistance Program
- Referral Program
- Epic Service training and development experience
- Wellness benefits
Pay
Starting wage: $25.00 - $28.60 per hour.
Schedule
Employment type: Winter Seasonal 2026/2027. Shift type: Full‑time hours available. Hiring is on a rolling basis; applications accepted until December 15th or until positions are filled, whichever comes first.
Responsibilities
- Be familiar with and adhere to the policies and procedures of the resort handbook and best practices
- Support activities in daily operations across all activity areas
- Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response
- Actively foresee, plan for, and mitigate hazards or risks across all activity areas
- Lead training assessments, check‑off forms, and provide daily coaching and guidance to Leads and Activities employees
- Safe use of company vehicles
- Ensure compliance with daily, monthly, and annual inspection logs across all areas
- Assist in monitoring and controlling daily payroll, budget, and scheduling
- Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions
- Performance management for a team of 20+ (including Leads) to meet guest service, employee engagement, safety, and financial goals
- Complete performance appraisals and end‑of‑season forms; approve performance appraisals, disciplinary documentation, and other HR activity
- Other duties as assigned
Requirements
- Must be 18 years of age or older
- At least 2 years of Guest Service Experience
- Minimum 2 years previous leadership experience in a dynamic operational setting
- Ability to stand for long periods of time
- Ability to work outdoors for up to 10 hours in various weather conditions
- Ability to lift and carry 50 lbs
- Excellent guest service
- Must be able to read, write, speak, comprehend, and understand English fluently
- Ability to work the entire length of the season
- Satisfactory motor vehicle check and a valid driver's license
- Further background check clearances required by the State of Pennsylvania before starting work