Assistant Manager - Truck Service

About the role

Our Truck Service team includes nearly 3,000 skilled technicians across more than 280 locations nationwide. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This role assists in guiding technicians through troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers, ensuring every traveler returns to the road better than they arrived.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (e.g., fast and friendly customer service, good product knowledge, upbeat atmosphere).
• Develop a trusting atmosphere that encourages feedback from team members and guests; coach and performance‑manage staff according to company policy.
• Recruit, hire, train and retain high‑quality team members according to company guidelines and create a culture where employees feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy‑duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure that all products and services are available.
• Help achieve financial objectives through effective management of people, product, service, and facility processes, with a focus on revenue and profit components.
• Adhere to safety standards and follow company guidelines on vendor relationships.

Requirements

• Demonstrated leadership; sets the example when working alongside team members.
• Enthusiasm for growing a career within the Truck Service division.
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• Supervisory experience preferred in convenience store, truck service, travel center, or related business activity.
• Knowledge and understanding of the Truck Service business preferred.
• Excellent verbal and written communication skills.
• Ability to effectively communicate with other managers.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver’s license.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• Wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company‑paid training.
• Relocation assistance (relocation not required).