Assistant Manager - Truck Service

About the role

The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This role involves assisting in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
• Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
• Aid in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner
• Conduct visual inspections to ensure that all products and services are available
• Achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships

Requirements

• A High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Knowledge and understanding of the Truck Service business preferred
• Exhibit excellent verbal and written communication skills
• Ability to effectively communicate with other managers
• Work flexible hours including nights, weekends and some holidays
• A valid driver's license

Qualifications

• High School Diploma (or GED) required
• Associate’s or bachelor’s degree preferred
• Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity
• Knowledge and understanding of the Truck Service business preferred

Skills

• Excellent verbal and written communication skills
• Ability to effectively communicate with other managers

Benefits

• Competitive wages and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Pay

Pay Range: $0.00 - 0.00 per hour

Schedule

Flexible schedule including nights, weekends and some holidays

Benefits

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Company Information

TravelCenters of America is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law.

Physical Demands

• Regularly required to talk and hear
• Occasionally required to lift up to 50 lbs and/or move heavy objects

Work Environment

• Exposure to outdoor elements in all seasons
• Exposure to fumes and particles, moving mechanical parts and vibration
• Noise level in the work environment can be loud at times
• Exposure to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.