Assistant Manager - Room Operations

About the role

The Ritz-Carlton New Orleans is seeking an Entry level management position focused on supporting the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services.

Responsibilities

• Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reports malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and comprehends and utilizes reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to meet business demands and tracks employee time and attendance.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements, and payroll progress reports to assist in managing the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Assists in the investigation of employee and guest accidents.
• Affords guests a successful repeat guest recognition program through the use of a guest information tracking system.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Affords guests a successful repeat guest recognition program through the use of a guest information tracking system.
• Assists in the review of comment cards and guest satisfaction results with employees.

Qualifications

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Skills

• Strong communication skills.
• Ability to handle employee questions and concerns.
• Effective scheduling and time management skills.
• Understanding of loss prevention policies and procedures.
• Knowledge of room operations and ability to operate department equipment.
• Ability to communicate performance expectations to employees.
• Experience with guest information tracking systems.
• Ability to handle guest problems and complaints.

Benefits

At The Ritz-Carlton, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide a supportive and inclusive work environment where our employees can thrive and grow.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the guest experience.