Assistant Manager - Room Operations

About the role

The Ritz-Carlton Bachelor Gulch is seeking an Entry level management position focused on supporting the day-to-day activities of Rooms Operations including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The candidate will assist in guest arrival and departure procedures, maintaining cleanliness standards, and ensuring guest and employee satisfaction.

Core Work Activities

• Supports the Management of Rooms Operations Activities:
  • Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reports malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and comprehends and utilizes reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.
• Contributing Information to Support Managing to Budget:
  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities.
  • Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.
• Providing for and Managing the Guest Experience:
  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure a successful repeat guest recognition program is in place to recognize guest preferences.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

Qualifications

• Education and Experience:
  • High school diploma or GED; 3 years experience in guest services, front desk, housekeeping, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in guest services, front desk, housekeeping, or related professional area.

Skills

Strong communication skills, ability to handle multiple tasks simultaneously, and a customer-focused approach are essential. Proficiency in Microsoft Office is preferred.

Benefits

We offer a comprehensive benefits package designed to support your health, wellbeing, and career growth. Eligibility and details vary based on employment status, position, and location. Learn more about our benefits here.

Pay

Competitive compensation package tailored to individual performance and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the property.