Assistant Manager (Retail/Storage) - NY29
About the Company
Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, owning 320+ assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds and employs 700+ professionals across offices in Saratoga Springs, NY; Jupiter, FL; Manhattan, NY; Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta.
About the Role
Join us as an Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities. This dynamic role involves customer interactions, sales, and property maintenance to craft exceptional customer relationships and elevate service standards.
Responsibilities
- Rent out self-storage units, parking spaces, and related products.
- Convert telephone and walk-in inquiries into rentals.
- Maintain accounts receivables through collections, payment posting, and processing.
- Deliver daily bank deposits accurately and timely.
- Upsell moving products and assist in unit sizing decisions.
- Greet customers promptly, enthusiastically, and professionally.
- Understand and sell the features and benefits of the property.
- Resolve customer issues in a timely and effective manner.
- Ensure company standards of cleanliness and appearance are met.
- Inspect the property, including performing lock checks.
- Perform routine maintenance duties such as walking the property, maintaining cleanliness, weeding, operating power tools, and changing light bulbs.
- Perform other duties as assigned.
Requirements
- 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
- High School Diploma or GED required.
- Excellent interpersonal and communication skills, both in person and over the phone.
- Ability to work effectively both independently and as part of a team.
- Technically savvy with the ability to learn new applications and Point of Sale systems.
- Proficiency in Microsoft products such as Outlook.
- Physically able to perform routine maintenance duties, including lifting up to 50 lbs.
- Possession of a valid driver's license, insurance, and reliable transportation.
- Availability for travel and flexibility to work at various locations, including:
- 1084 Rockaway Ave., Brooklyn, NY 11236
- 109-09 180 St., Queens, NY 11433
- Spanish bilingual preferred.
Benefits
- A healthy work/life balance; most facilities close by 6:00 PM and are closed on Sundays.
- Competitive pay and bonus opportunities.
- Health, dental, life, vision, short-term disability, and long-term disability insurance.
- A 401(k) program with company matching.
- Paid time off and paid holidays.
- Career advancement opportunities.
Pay
USD $20.00 - USD $22.00 per hour.