Assistant Manager, Retail & Production

About the role

You will work in partnership with our General Managers to create a WOW experience for our customers. You will provide overall support with shop operations, foster a culture of teamwork, develop staff members’ abilities and competencies, and meet and exceed the goals of the shop established for your location. Your long-term objective will be to develop your skills on your journey to becoming a General Manager.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Requirements

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our team members are empowered to showcase their originality.
• At least 2 years of management experience.
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal.
• Must be authorized to work in the US without sponsorship.

Physical demands and working conditions

• Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Exposure to internal and external environmental conditions: shop – fluctuating temperatures and noise levels.
• Exposure to known allergens including but not limited to nuts.
• Non-air-conditioned production area.
• Noise of a production and/or processing area.

Benefits

• Weekly pay.
• Career opportunities – we are growing.
• Comprehensive benefits (medical, vision, and dental insurance).
• Employee discount program.
• 401K plan.
• PTO.
• Company events.
• Education reimbursement.
• Adoption assistance.
• Life insurance.
• FSA/HSA plans.
• Pet insurance.

Learn more at www.kkbenefits.com.