Assistant Manager, Retail & Production

About the role

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. We are looking for Assistant Managers who want to inspire customer wonder!

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions.
• Aid in in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Requirements

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience.
• Effective communication skills, both written and verbal.
• Must be 18 years of age or over.

Qualifications

• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Skills

• Customer Service
• Team Management
• Financial Management
• Equipment Maintenance
• Product Knowledge

Benefits

• Weekly Pay
• Career opportunities
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Paid time off
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on store needs.