ASSISTANT MANAGER - RESIDENTIAL (Crossroads I)

Schedule

Tuesday through Saturday, 10:00 AM to 7:00 PM.

Pay

Unlicensed candidates: $85,000 to $100,000 per year. Licensed candidates: $98,000 to $120,000 per year, depending on relevant years of experience.

Benefits

Competitive benefits package for 30 to 40-hour week positions, including:

• A defined contribution of up to $15,433.08 per year (prorated for part-time employees working less than 40 hours per week) to purchase benefits of your choice on a cafeteria plan basis. Unused amounts are paid as taxable earnings.
• Retirement plan with a generous employer match starting at 4% after one year of employment.
• Paid time off: up to 25 days of vacation per year, 6 days of sick time per year, and 12 paid holidays.
• Medical benefits:
  • Kaiser plans ranging from $0 deductible with $15 copay to $3,400 deductible with Health Savings Account.
  • Sutter Health plans ranging from $0 deductible to $2,500 deductible.
• Dental benefits: 1 HMO and 2 PPOs from Guardian.
• Vision benefits: 2 options from Guardian VSP (standard and enhanced vision plans).

Responsibilities

• Participate in the execution of compliance with policies and practices that ensure high-quality, cost-effective care consistent with Agency mission and regulatory requirements.
• Coordinate quality improvement activities, including analysis of outcome and management reports; review, evaluate, and co-sign service documentation, where applicable.
• Partner with Manager in coordinating client care with Agency staff, other providers, and family members.
• Verify that services are integrated to meet client needs.
• Participate in program development to ensure responsive care.
• Monitor and support staff compliance with documentation standards; reinforce processes for maintaining orderly and complete clinical records.
• Assist in managing day-to-day operations of the program and its service delivery issues.
• Provide direct supervision of staff, as assigned; assist with hiring, performance evaluations, and disciplinary actions.
• Provide professional mentoring to staff, including orientation and training.
• Coordinate the deployment of staff consistent with program needs.
• Provide direct services and back-up coverage for crisis responses and intervention, including on-call and after-hours assistance; provide crisis consultation to families, public, and law enforcement agencies.
• Review, evaluate, and co-sign service documentation, where applicable.
• Assist with special projects, including development of new service content, technology, or special events.
• Promote vigilance of cleanliness and safety of premises; direct staff or Facilities to address issues; contact Facilities maintenance as needed.
• Maintain effective relations with hospitals, outside case managers, and other community resources.
• Provide transportation in personal or Agency vehicle, including transport of clients and/or program supplies for Agency business.
• Participate in community, Agency, and team meetings and trainings, as requested.
• Participate in management of team/program discretionary resources to meet client needs.

Requirements

• Associate’s degree plus three years’ experience in a human service setting; OR Bachelor’s degree and two years’ experience; OR Master’s degree plus one year of experience. (Appropriate related volunteer and internship experience considered.)
• Additional full-time, paid work experience may include:
  • One year in a leadership role (desired).
  • Degree in a related field and experience in a mental health setting (desired).
• Current licensure from the California Board of Behavioral Sciences (LMFT or LCSW) or the California Board of Psychology (PSY) may be required for some assignments (desired).
• Demonstrated ability to:
  • Work independently and in a small team environment.
  • Engage and communicate effectively in verbal and written English; carry out written and verbal instructions.
  • Train, direct, and supervise staff; monitor and assess clinic services.
  • Evaluate, monitor, and direct compliance with applicable regulations.
  • Manage multiple tasks and demands; effectively manage time and meet required timelines.
  • Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations.
  • Work from a strengths-based, harm-reduction, social rehabilitation model.
  • Work effectively with persons of diverse value systems, ethnicities, cultural backgrounds, language capabilities, and disabilities.
  • Work collaboratively with individuals with serious mental illness, including those with histories of hospitalization, institutionalization, substance abuse, low engagement in medication treatment, and difficulty participating in structured activities.
  • Work with high-risk and underrepresented populations with multiple barriers.
  • Exhibit exemplary customer service, compassion, and care in all duties and interactions.
• Experience working with participants who:
  • May have histories of assaultive behavior (desired).
  • May have resided in long-term care facilities for extended periods (desired).
  • May have patterns of service relying almost exclusively on emergency and institutional care (desired).
  • May have cognitive difficulties, medical co-morbidities, are medically fragile, or developmentally disabled (desired).
  • May have long-term patterns of homelessness and criminal justice involvement (desired).
• Knowledge of:
  • Clinical techniques for assessment, treatment, and rehabilitation of people with mental illness (desired).
  • Problem resolution and conflict resolution techniques (desired).
  • Applicable regulations, contract requirements, and methods of compliance (desired).
  • Community resources to meet non-mental health needs of the target population (desired).
  • Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP) (desired).
• Special Requirements:
  • Must pass a criminal records clearance as required by Title XXII, licensing regulations, and Agency practices.
  • First Aid Certification or completion within 30 days of hire if assigned to residential facilities.
  • Proficiency in typing/keyboarding (minimum 40 net wpm) and basic proficiency in Microsoft Office (Word, Excel, Outlook) and Windows-based databases; familiarity with UNIX-based databases (desired).
  • Valid California Driver License, reliable vehicle access, current auto liability insurance, and clean DMV record.
• Physical requirements (with or without accommodation):
  • Hearing and talking on telephone and in person; standing, walking, sitting, pinching, and finger flexion required constantly (over 2/3 of the workday).
  • Lifting, carrying, pushing, pulling, bending, stooping, crouching, and kneeling required occasionally (under 1/3 of the workday).
  • Must be physically able to assist clients and/or staff in evacuating program facilities in emergency situations.