Assistant Manager, Regional Aftersales Ops (New Jersey)

What You Will Do

• Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
• Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
• Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
• Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
• Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
• Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
• Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
• Provide administrative support during DSM absences as needed.
• Support regional initiatives through assigned tracking, reporting, coordination, and ad‑hoc analysis.
• Run, analyze, and reconcile KPI reporting, including post-program reporting.
• Provide regional aftersales support for OCM preparation, performance tracking, and action-item follow‑up.
• Manage service website audits, service scheduler tracking, secret shopping, and reporting.
• Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
• Perform additional operational and administrative duties to support Regional After Sales operations.
• Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.

What You Will Bring To The Role

• Must be a high school graduate.
• Bachelor's degree preferred.
• At least five years of experience of which at least three years of directly related experience are in automotive is preferred.
• Broad automotive retail experience is a plus.
• Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
• Strong written and oral communication skills.
• Well developed organizational skills and ability to prioritize and exercises excellent time management.
• Intermediate/advanced computer and analytical skills required (Microsoft Office Suite, Knowledge of SAP a plus).
• Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well-reasoned solutions.
• Possess customer-minded competencies to understand customer needs and expectations to develop and implement solutions to meet the customer needs.
• Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
• Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.

What Hyundai Can Offer You

• Compensation Range: $75,400 – $104,000 annual base salary
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay – the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

Other Details

Physical Requirements: Normal office duties. Must be able to travel (up to 40%).