Assistant Manager - REEDS Jewelers, Fenton

Sales Leadership

Partner with the Store Manager to exceed store sales goals and KPIs through effective leadership and coaching.
Demonstrate strong sales presence on the floor, fostering deep client relationships and personally contributing to revenue goals.
Drive business growth by leveraging key product categories and promotional strategies.
Support the execution of client development initiatives to cultivate both new and loyal REEDS customers.

Client Experience

Uphold REEDS' standard of exceptional service at every client touchpoint.
Coach and inspire team members to create unforgettable, personalized shopping experiences.
Be a consistent presence on the sales floor to support, troubleshoot, and celebrate team success.
Use client feedback to improve service strategies and store experiences.

Team Development

Help attract and retain top-tier talent that reflects the REEDS brand.
Foster a positive, goal-oriented culture by mentoring team members and providing regular coaching and feedback.
Champion ongoing development by encouraging participation in company training programs and performance initiatives.
Partner in managing performance, recognition, and professional growth within the team.

Operational Excellence

Ensure smooth, efficient daily operations and uphold all company policies and standards.
Maintain an organized and effective back-of-house that supports store success.
Identify opportunities for efficiency and process improvements across all operational functions.
Support loss prevention, inventory control, and compliance efforts.

Requirements

• Minimum 3 years of experience in retail, preferably within luxury, specialty, or jewelry retail
• Proven track record of driving sales results while delivering exceptional customer experiences
• Strong leadership presence with the ability to inspire, guide, and develop a team
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma/Equivalent
• Must be legally eligible to work in the U.S
• Must be able to sit or stand for extended periods as required

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA)
• Passion for jewelry, watches, and gemology

Benefits

Earn an hourly base pay rate and monthly commission.
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth, and a drug free workplace.

About the Role

This individual will play a pivotal role in shaping the client experience, building a high-performing team, and championing REEDS' commitment to quality and service.