Assistant Manager, Quality Control & Compliance

SUMMARY

We are seeking a detail-oriented and self-driven Assistant Manager, Quality Control & Compliance, to support and advance product quality initiatives across color, quality, and compliance. This role is instrumental in ensuring products meet brand standards and safety requirements, while owning key processes and cross-functional partnerships.

KEY RESPONSIBILITIES

• Support adherence to company quality and compliance programs, ensuring products meet applicable color, performance and workmanship standards, as well as regulatory and safety compliance expectations.
• Contribute to the development, implementation, and ongoing enhancement of quality and compliance procedures, standards, and reporting.
• Prioritize assessment, escalation, and resolution of quality and compliance-related concerns throughout the product lifecycle.
• Review quality and compliance reports and supporting documentation to ensure alignment with product standards and claims.
• Upload and maintain corrective action plans, ensuring proper documentation and tracking of issue resolution.
• Upload and manage GRS, GOTS and other sustainability documentation within third-party platforms, ensuring compliance and data accuracy.
• Maintain supplier quality performance, track KPIs, and drive timely follow-up on corrective actions and continuous improvement initiatives.
• Manage department invoice processing and ensure timely coordination of payments with relevant stakeholders.
• Execute day-to-day operational activities, including timely sample and document reviews and submissions, clear and thorough communication relating to program inquiries and status updates, and maintaining strong internal and external partnerships.

QUALIFICATIONS

• Thorough understanding of color evaluation techniques and product performance test standards.
• Experience with product labeling requirements, restricted substance programs, and regulatory compliance expectations.
• Knowledge of quality assurance methodologies, tools, and continuous improvement practices.
• Strong organizational and project management skills, with the ability to manage multiple priorities efficiently in a fast-paced environment.
• Effective communication and interpersonal skills, with the ability to collaborate and influence.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field or equivalent years of experience
• 5-7 years’ experience working with quality control procedures and legal standards
• Experience working with major retail accounts such as Wal-Mart, Costco, Sam’s Club
• Advanced technology skills and experience in Excel, ERP systems and PowerPoint