Assistant Manager, PT

About the Role

Join the Marcus Theatres Leadership Team as an Assistant Manager and be part of a family where you can connect, grow, and have fun. This role plays a significant part in theatre operations, leading by example to deliver superior guest service in a fast-paced, clean, and safe environment. You will supervise and motivate hourly theatre associates while ensuring all company objectives and financial targets are met.

Responsibilities

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations, and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward, and coach associates to drive performance and guest satisfaction.
• Execute systems and processes to keep the theatre running smoothly, including cash handling, daily balancing of drawers, reports, safe procedures, and open/close protocols.
• Assist with hiring, training, and development of associates.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction from theatre and corporate management teams.
• Operate projection equipment, including projectors, servers, and sound equipment.
• Drive sales within the facility, including MMR, loyalty registration, upselling, and suggestive selling.
• Enforce corporate policies, rules, procedures, and applicable federal, state, and local laws and regulations.
• Manage theatre inbox, answer NPS comments, and facilitate guest issue resolution with positive recovery.
• Partner with vendors to order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
• Maintain general front-of-house, back-of-house, and kitchen line cleanliness, stock levels, safety, and aesthetics.
• Understand PCI compliance and handle safety concerns, including accident reports and TCAT.
• Troubleshoot and resolve issues with computer systems (Microsoft® Word, Excel, POS System, Vista, Cielo, etc.).
• Process daily requests from corporate office or supervisors via phone and email.
• Coach and counsel associates, including understanding new hire processes, paperwork, and orientation.
• Perform other duties as assigned by the Director of Operations, District Director, General Manager, or Manager.

Requirements

• Minimum 18 years of age.
• Supervisory experience in a high-volume movie theatre, retail, or hospitality environment.
• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems.
• Flexible work schedule, including late evenings, weekends, and holidays as dictated by business needs.
• Ability to stay calm under pressure or during difficult situations.
• High school diploma or equivalent; college coursework in Business Management and Marketing preferred.
• Ability to obtain food handling licenses and any government or hospitality-required permits (e.g., State Health Card, Local Food Service/Handling Permit, State Liquor Service Permit).

Physical Requirements

• Frequently required to sit, talk, hear, and use hands to handle objects, tools, or controls.
• Required to stand and walk for extended periods.
• Must occasionally lift and/or move up to 50 lbs. while handling kitchen, cooking, or concession items.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Work is performed in a theatre, kitchen, and office environment with low to moderate noise levels; occasional loud environments may occur.
• Wearing a face mask is required during scheduled working hours.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Benefits

• Competitive wages and premium holiday pay.
• Paid vacation for full-time associates (30+ hours per week).
• Medical, dental, vision, and retirement benefits for full-time associates (30+ hours per week).
• Free movies and meals.
• Paid uniforms.
• Associate College Scholarship Program.
• Career advancement opportunities.

Pay

Starting pay at $17 per hour.