Assistant Manager – Programming & Events

About ZO

ZO is Tishman Speyer's global amenity platform providing tenants with access to in-office fitness and wellness, social programming, and exclusive perks. The ZO programming team is a dedicated team of global event managers, working to provide creative event solutions across a portfolio of Tishman Speyer buildings. This role reports directly to the Director of Programming for New York City and will work in conjunction with another ZO Assistant Manager to bring programming to life across our New York portfolio.

Position Summary

The Assistant Manager is tasked with putting people first while collaborating with internal and external partners to build memorable hospitality experiences. You will be responsible for managing and executing the ZO program at multiple ZO spaces in New York City, targeting both tenant decision-makers and their employees.

Responsibilities

• Taking direction from the ZO global programming strategy, communicate ZO strategy to Property Management Office (PMO) markets, including all client services and daily events, to ensure client and visitor satisfaction
• Create and execute tenant events and activations to improve tenant experience and engagement with ZO, working in conjunction with the ZO programming team to involve partners where appropriate, and coordinate with property management on event operations
• Ensure continuous improvement in quality of client experiences by seeking feedback from clients on ZO programming and services; provide improvements accordingly
• Develop and execute tenant communications related to the ZO program, both pre and post-ZO sign up, including email marketing and newsletters, app events, Partner events, promotional events and activations
• Oversee marketing collateral and strategy for activations and events
• Work collaboratively with ZO service providers, programming partners, and vendors to ensure our quality of service is achieved
• Work with ZO partners to ensure high-quality service and review of the financial reporting
• Demonstrate our six guiding Client Experience principles
• Be well versed on all aspects of the key properties in stated markets, including all client services and daily events, to ensure client and visitor satisfaction
• Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
• Assist in executing reports of event logistics, and planning and forecasting for ZO with the Property Management Team
• For both Mailchimp and the CMS (back-end of the app), review user engagement data in ZO IQ for each property and identify areas for improvement in both web and app
• Seek to foster internal and external relationships that will assist in providing concierge type services as needed
• Create special events to drive activation with building retailers. Maintain relationship with retailers with the ZO Perks program
• Work closely with the central ZO team to refine product offering, create new opportunities and brainstorm ideas for building events
• Direct internal and external marketing resources (Ad agencies, designers, printers, photographers and videographers) for the timely, on-budget completion of marketing projects
• Champion creative quality and cost-control for all events and marketing
• Serve as the key communication point between ZO, Property Management, guards and other 3rd party operations teams

Qualifications

• At least 3 years of hospitality and/or events and programming experience
• Exceptional verbal and written communication skills
• Self-starter, detail orientated, self-motivated, creative, highly-organized, handle multiple tasks simultaneously
• The role requires utilization of email marketing software (Mailchimp) and Tishman Speyer's proprietary ZO app; as such basic computer literacy and proficiency is required
• Able to function independently, as well as collaboratively with other team members
• Must be able to travel throughout New York City as needed and in between properties
• Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation
• Must be fluent in English
• Onsite presence is required for this position

Compensation & Benefits

• Base compensation range: $70,000 - $75,000
• Discretionary annual bonus
• Comprehensive medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan with matching contributions
• Wellness benefits
• All other benefits afforded to full-time Tishman Speyer employees