Assistant Manager, Professional Chapter Communities

The American Marketing Association (AMA) is the leading global professional marketing association, serving marketers from students and practitioners to executives and academics. AMA elevates the profession through scholarly journals, industry-leading training events, professional development, and certification programs. With 70 professional chapters and a presence on 350 college campuses across North America, AMA fosters a vibrant community of marketers. The association’s philanthropic arm, the AMA Foundation, supports diversity in the industry and ensures marketing research impacts public good.

This is a fully remote role open to candidates residing in the following U.S. states: Alabama, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, or Wisconsin. H1-B sponsorship is not available for this position.

About the role

The Assistant Manager, Professional Chapter Communities strengthens chapter engagement, supports volunteer leadership, oversees chapter operations, and fosters collaboration between AMA staff and Professional Chapters. This role maintains the relationship between AMA and its Professional Chapters by overseeing operations, supporting volunteer leaders, organizing community-driven events, and cultivating a sense of community among marketers.

Responsibilities

• Chapter Operations + Support
  • Monitor and support the overall health and operations of AMA’s Professional Chapters, ensuring volunteer leaders have the resources needed to serve their local communities in alignment with AMA’s mission and compliance with laws.
  • Serve as the first point of contact for Professional Chapter leaders, providing timely assistance, resolving operational issues, and connecting volunteers with AMA resources.
  • Create and maintain chapter communications, newsletters, training materials, operational guides, and other resources to enable volunteer leaders to succeed.
  • Manage the Chapter Excellence Awards (CEA) and Ric Sweeney Chapter Volunteer of the Year Award, including maintaining award processes, developing communications, coordinating submissions and judging, analyzing results, and managing recognition activities.
  • Support Professional Chapters Council (PCC) meeting planning and special events, including scheduling, logistics, accommodations, meeting materials, note-taking, and follow-up communications.
  • Monitor chapter performance and organizational health by maintaining data, preparing reports, and partnering with the PCC to support chapters, particularly those needing additional guidance.
• Volunteer Leadership + Engagement
  • Develop and implement initiatives to strengthen volunteer engagement, collaboration, leadership development, and knowledge sharing across the Professional Chapter community.
  • Facilitate effective communication and collaboration between AMA staff and volunteer leaders, fostering trust and transparency.
  • Coordinate volunteer onboarding, leadership training, Leadership Labs, and other learning opportunities in partnership with the PCC and internal AMA teams.
• Chapter Growth + Process Improvement
  • Identify and implement improvements to chapter programs, policies, and operational processes to enhance the volunteer experience and organizational effectiveness.
  • Partner with the Senior Director, Membership and cross-functional teams to strengthen member engagement, support membership growth and retention, and leverage Professional Chapters as a key touchpoint in the AMA member experience.
  • Respond to chapter inquiries and provide guidance on chapter operations, development, growth, and revitalization in collaboration with the PCC.
  • Build and maintain strong relationships with volunteer leaders and community stakeholders by supporting the PCC, administering volunteer recognition programs, and coordinating appreciation initiatives.

Requirements

• 2+ years working in a non-profit organization or in volunteer management.
• 3-5 years working in customer service.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and Google Suite (Docs, Sheets).
• Effective relationship builder with a commitment to cultivating trust and understanding.
• Clear and inclusive written and verbal communication skills.
• Highly organized and resourceful, with a keen eye for detail.
• Self-starter spirit with an eagerness to keep learning.

Preferred Qualifications

• Competence in database management (Salesforce).
• Competence in managing website content via CMS (such as WordPress or Payload).

Pay

The salary range for this position is $62,000 to $65,000 based on experience.

Benefits

• Inclusive work environment with monthly team events.
• Rewards and Recognition program through Bucketlist.
• Free AMA membership and access to professional development opportunities, including AMA’s Professional Certified Marketer - Marketing Manager certification exam.
• Remote work-life balance with:
  • Flex Fridays (no internal meetings after 12 pm on Fridays).
  • Unlimited sick leave.
  • 4 weeks of parental bonding/caregiver leave.
  • Paid vacation time.
  • 13 paid holidays.
  • 6 days of paid volunteer time off per year.
• Comprehensive benefits package, including:
  • Choice of two medical plans with United Healthcare.
  • Choice of two dental plans with Guardian.
  • Vision plan with Guardian.
  • 403(b) retirement plan with employer match and immediate vesting.
  • Fully paid life insurance at twice your base annual salary.
  • Fully paid short-term and long-term disability.