Assistant Manager - Part Time

Urban Self Storage is seeking an enthusiastic and dependable Assistant Manager to support daily operations, deliver exceptional customer service, and help create a positive experience for both customers and team members.

Schedule

Part‑time position with a Sunday, Monday and Tuesday schedule, averaging approximately 27 hours per week.

Responsibilities

• Support the Store Manager in the day‑to‑day operations of a self‑storage facility.
• Ensure the property is clean, safe, and well‑maintained (sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and general upkeep).
• Assist with organizing and completing daily operational tasks.
• Handle customer accounts, including delinquency actions.
• Tour storage spaces and assist customers throughout the rental process.
• Manage daily deposits, cash counts, and petty cash.
• Collaborate positively with team members and leadership.
• Support occupancy, rental, and customer service goals.
• Deliver exceptional customer service via in‑person, phone, and email communication.
• Conduct regular property walks and security checks throughout the facility.

Qualifications & Skills

• Positive energy with a customer‑focused attitude.
• Strong attention to detail and problem‑solving skills.
• Excellent communication and teamwork abilities.
• Ability to work weekends and occasional holidays as business needs require.
• Proficiency with computers, mobile devices, Microsoft Office, Google Workspace, and property‑management software, including accurate data entry.
• Valid driver’s license and reliable personal transportation.
• Prior customer service or retail experience preferred.
• Strong listening skills and ability to follow direction.
• Ability to manage multiple priorities in a fast‑paced environment.

Essential Job Functions & Physical Requirements

• Reasonable accommodations may be made for qualified individuals with disabilities.
• Ability to lift, carry, push, and/or move up to 50 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Regularly walk the property to conduct inspections, security checks, and assist customers.
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance‑related tasks.
• Work indoors and outdoors in varying weather conditions.
• Operate computers, tablets, phones, and standard office equipment for extended periods.
• Read computer screens, review digital records, and complete data entry and typing tasks accurately.
• Learn and utilize property‑management software, communication platforms, and other business systems necessary for daily operations.

Compensation

$18.00 – $20.00 per hour, with eligibility for monthly bonus opportunities based on performance and company programs.

Benefits

• Paid sick leave.
• Independent work environment.
• Mileage reimbursement.
• Education and training programs.
• Opportunities for growth and career development.
• $2,500 employer‑paid life insurance policy.
• Employer‑provided branded apparel.
• Supportive work environment.
• Employer‑provided storage space.