Assistant Manager - Part Time

Urban Self Storage is seeking an enthusiastic and dependable Assistant Manager to join our team. In this role, you’ll support daily operations, deliver exceptional customer service, and help create a positive experience for both customers and team members.

Schedule

This is a part-time position of approximately 28 hours per week.

• Sunday - 10am to 5pm
• Monday & Tuesday - 7:30am to 6pm

Responsibilities

• Support the Store Manager in the day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Assist with organizing and completing daily operational tasks
• Handle customer accounts, including delinquency actions
• Tour storage spaces and assist customers throughout the rental process
• Manage daily deposits, cash counts, and petty cash
• Collaborate positively with team members and leadership
• Support occupancy, rental, and customer service goals
• Deliver exceptional customer service through professional in-person, phone, and email communication
• Conduct regular property walks and security checks throughout the facility

Qualifications & Skills

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and occasional holidays as business needs require
• Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records
• Possession of a valid driver’s license and reliable personal transportation
• Prior customer service or retail experience preferred
• Strong listening skills and ability to follow direction
• Ability to manage multiple priorities in a fast-paced environment

Essential Job Functions & Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Pay

$15 - $16.50 per hour

Eligible for monthly bonus opportunities based on performance and company programs

Benefits

• Paid sick leave
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $2,500 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment
• Employer-provided storage space