Assistant Manager - Part Time

Responsibilities

• Support the Store Manager in the day-to-day operations of a self-storage facility
• Ensure the property is clean, safe, and well-maintained, including tasks such as sweeping, dusting, mopping, trash pickup, changing light bulbs, pulling weeds, and ensuring all aspects of the facility are in working order
• Absorb and complete daily operational tasks
• Handle customer accounts, including delinquency actions
• Tour storage spaces and assist customers throughout the rental process
• Manage daily deposits, cash counts, and petty cash
• Collaborate positively with team members and leadership
• Support occupancy, rental, and customer service goals
• Deliver exceptional customer service through professional in-person, phone, and email communication
• Conduct regular property walks and security checks throughout the facility

Qualifications & Skills

• Positive energy with a customer-focused attitude
• Strong attention to detail and problem-solving skills
• Excellent communication and teamwork abilities
• Ability to work weekends and occasional holidays as business needs require
• Proficiency using computers, mobile devices, Microsoft Office, Google Workspace, and property management software, including accurate data entry and management of digital customer records
• Possession of a valid driver’s license and reliable personal transportation
• Prior customer service or retail experience preferred
• Strong listening skills and ability to follow direction
• Ability to manage multiple priorities in a fast-paced environment

Essential Job Functions & Physical Requirements

• Ability to lift, carry, push, and/or move up to 50 pounds
• Ability to stand and walk for extended periods throughout the workday
• Ability to regularly walk the property to conduct inspections, security checks, and assist customers
• Ability to bend, kneel, climb ladders, and perform general facility and maintenance-related tasks
• Ability to work indoors and outdoors in varying weather conditions
• Ability to operate computers, tablets, phones, and standard office equipment for extended periods
• Ability to read computer screens, review digital records, and complete data entry and typing tasks accurately
• Ability to learn and utilize property management software, communication platforms, and other business systems necessary for daily operations

Compensation

• $18.50 - $19.50 per hour
• Eligible for monthly bonus opportunities based on performance and company programs.

Benefits

• Paid sick leave
• Independent work environment
• Mileage reimbursement
• Education and training programs
• Opportunities for growth and career development
• $2,500 employer-paid life insurance policy
• Employer-provided branded apparel
• Supportive work environment
• Employer-provided storage space

Equal Employment Opportunity & Additional Employment Information

• Urban Self Storage is an Equal Opportunity Employer and maintains a workplace free from unlawful discrimination and harassment.
• We are committed to creating an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities consistent with applicable law.
• Employment with Urban Self Storage is at-will. This means either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.
• Employment may be contingent upon successful completion of a background check and/or drug screening, where permitted by law.
• Applicants must be authorized to work in the United States at the time of hire.
• Compensation, bonus opportunities, and benefits are subject to applicable plans, policies, and eligibility requirements.