Assistant Manager of Patient Access

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the HRSA Health Center Program to provide primary care services in under-served areas.

About the role

This job posting is for internal candidates only.

The Assistant Manager of Patient Access works under the direction of the Manager of Patient Access and supports the daily operations of the Patient Scheduling Hub across multiple locations. This role assists in overseeing scheduling staff, monitoring performance metrics, ensuring quality customer service, and maintaining efficient patient access workflows. The Assistant Manager helps coordinate staff training, monitors call quality to identify coaching and educational opportunities, and supports compliance with organizational policies and regulatory requirements. This position serves as a resource for scheduling staff, assists with troubleshooting scheduling and phone system issues, and collaborates with leadership to implement process improvements that enhance patient access, patient satisfaction, and operational efficiency. The Assistant Manager also assists in developing and delivering training programs, monitoring adherence to front-end compliance standards, and supporting site management in achieving departmental goals and performance expectations.

Responsibilities

• Oversee scheduling staff and monitor performance metrics.
• Ensure quality customer service and maintain efficient patient access workflows.
• Coordinate staff training and monitor call quality to identify coaching and educational opportunities.
• Support compliance with organizational policies and regulatory requirements.
• Serve as a resource for scheduling staff and assist with troubleshooting scheduling and phone system issues.
• Collaborate with leadership to implement process improvements that enhance patient access, patient satisfaction, and operational efficiency.
• Develop and deliver training programs.
• Monitor adherence to front-end compliance standards.
• Support site management in achieving departmental goals and performance expectations.

Requirements

• A minimum of 5-7 years of equivalent management experience within a clinic or health care practice. Prior experience with integrated delivery system highly desirable.
• BS or BA in related field with 3-5 years of supervisory experience within a clinic or health care practice may be substituted if supplemented with appropriate/relevant administrative and managerial experience.
• Master’s Degree in Health Care Administration, Business Administration, or related field preferred with prior experience leading advanced improvement and quality initiatives and health care delivery.
• Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment.

Benefits

• Medical, Dental, and Vision insurance
• Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• Continuing Medical Education (CME)

Pay

$50,306.00 - $67,607.00 (commensurate with years of experience)

Schedule

Monday through Friday, 8:00am to 5:00pm