Assistant Manager of Collections

About the role

The Assistant Manager of Collections position is responsible for assisting the Solutions Manager in leading the Solutions team and providing both an excellent team member and member experience. They will coach and provide team members with development opportunities.

Responsibilities

• Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
• Assists in planning and managing all aspects of the department
• Performs the duties of any department team member when necessary
• Creates a team environment that facilitates engagement and team member participation
• Assists manager with training, development and performance of team members
• Assists with conducting team meetings
• Affords support to managers in managing delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations
• Collaborates with the Solutions Manager for determination of legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts
• Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed
• Reviews, makes recommendations, and implements improvements in Solutions area
• Affords assistance in creating, maintaining, and implementing collection related procedures and policies
• Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
• Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events
• Onboards new team members as needed
• Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
• Other duties as assigned

Requirements

• Associate's degree or equivalent; or 2 or more years of management experience, is preferred
• Minimum of 2 years’ experience in a financial institution is preferred
• Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
• Strong verbal and written communication skills
• Must be a team player and possess a high energy “can do” attitude

Qualifications

• Physical Demands/Work Environment: The environment is typical of an office atmosphere. The noise level in the environment is usually moderate. While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds.