Assistant Manager (Night Shift)

About the role

We strive to create positive memories for all our fans. This management role is responsible for overseeing dining room and kitchen functions while motivating the team to deliver an exceptional customer (fan) experience. You’ll lead with energy, accountability, and a passion for the Dairy Queen brand, creating smiles and stories for our fans. If you’re eager to take on a fun and rewarding challenge, this is a great opportunity to build your career with us.

Responsibilities

• Be an ambassador of the Dairy Queen brand and maintain professionalism in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Strive to exceed fan expectations by delivering fan-first service through timely and quality interactions.
• Meet or exceed Dairy Queen brand standards for inventory and cash controls.
• Ensure all PRIDE systems and routines are incorporated into daily operations to set each shift up for success.
• React to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit.
• Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Calmly resolve fan concerns while adhering to Dairy Queen’s service recovery standards.
• Be a willing team player and maintain cooperative, harmonious working relationships with management and team members.
• May assist the GM with local store marketing activities, including public and community relations, evaluating competitors, and tracking consumer demands.
• Exhibit a genuine passion for excellence in all duties.
• Perform other duties as assigned by management.

Requirements

• Minimum 1–3 years of high-volume restaurant leadership experience; quick-service restaurant experience strongly preferred.
• High School diploma or equivalent.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices; must be ServSafe® certifiable (training provided if needed).
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Ability to work in and out of different temperature ranges.
• Highly organized and detail-oriented, with the capability to oversee multiple aspects of the business in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness.
• Maintain a fun, positive attitude at all times.

Schedule

Night shift.