Assistant Manager - Newark Liberty International Airport Restaurant

Responsibilities

• Adhere to all MCA/Brand operating procedures and ensure they are adhered to by all shift supervisors and employees
• Attend and contribute to management meetings as required
• Schedule and lead pre-shift/post-shift meetings on a regular basis and post communications to staff
• Ensure that all supervisor/employee duties and assignments are performed and completed in a timely manner
• Record deliveries; receive and reconcile inventories with purchase orders
• Work to ensure all food/beverages/bakery are in stock, the correct items are displayed on all counters and inside display coolers, and all perishable items are stored at the correct temperatures prior to serving
• Complete daily reporting to accurately reflect any MCA/Brand procedures & documentation
• Suggest and implement strategies that can lead to increased revenue
• Ensure all cash payments are received, recorded, and a receipt is provided to the customer
• Ensure that an end-of-night report is completed to ensure the correct recording of all transactions
• Ensure that all cash items are balanced and accounted for daily
• Ensure cash handling of register, deposits, and safe
• Maintain a high level of cleanliness in the restaurant, market, and bar
• Document all waste, transfers to other locations, promotional stock, breakages, and spillages
• Monitor and ensure orientation, training, development, and performance management of supervisors and crew
• Assist staff when required during busy periods
• Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget
• Assess employee/supervisor strengths and career development
• Ensure that all staff are punctual and attired correctly
• Meet with problem performers regularly and discuss/document areas of improvement
• Record any accidents/injuries/illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures
• Work closely and communicate with the GM to ensure a smooth operation
• Ensure all work is carried out in compliance with Health & Safety regulations
• Communicate staff performance issues, training, and development needs to GM on a regular basis
• Deal with complaints in an efficient and courteous manner
• Communicate any service/guest issues to the GM
• Perform any other duties as directed by the GM

Qualifications

• Minimum 1 year of supervisory experience in restaurants
• Knowledge of marketing techniques and impact on business results
• Experience in guest relations, negotiations, and complaint handling
• Excellent verbal and written communication skills
• Commitment to service of customers, staff, co-workers, and management
• Demonstrated leadership ability; ability to lead by example
• High integrity and honesty
• High work ethic, passion, and commitment
• Ability to work full-time hours to manage the operation, including weekdays, weekends, and holidays
• Demonstrated coaching and development skills
• Ability to train and delegate
• Follow-through and dependability
• Adherence and modeling of all MCA policies and procedures
• Knowledge and commitment to safety and food sanitation
• Health Department approved Food Handler Manager Certification