Assistant Manager, Mortgage Processing

Key Responsibilities

• Assist in managing daily mortgage operations, including loan origination, processing, underwriting, closing and post-closing activities.
• Ensure efficient and smooth workflow across departments by monitoring operational performance and addressing material gaps.
• Provide coaching, training, and guidance to staff to ensure adherence to company policies and procedures.
• Work with the Manager of Mortgage Operations to analyze existing processes and implement improvements that increase efficiency, reduce turnaround times, and improve member service.
• Monitor loan pipelines to ensure that all loans progress smoothly addressing and resolving any delays or issues in a timely manner.
• Support personal pipeline as needed.
• Ensure all mortgage loans comply with regulatory requirements, investor guidelines, and internal policies.
• Implement and enforce quality control measures to minimize errors and ensure the accuracy and completeness of loan documentation.
• Aid in internal audits and compliance checks to identify areas of risk and operational improvements.
• Act as a point of contact for internal and external clients, resolving any operational issues or challenges as needed.
• Afford assistance in preparing regular reports for operational performance, loan production, and team effectiveness.
• Track key metrics to ensure the team meets departmental and organizational goals.
• Monitor operational risk and help mitigate potential issues that may affect loan processing or member experience.
• Collaborate with other departments to solve complex problems or discrepancies in the loan process.
• Perform other duties as assigned by the Manager of Mortgage Operations.

Qualifications

• Bachelor's degree in Business, Finance, or related field (preferred).
• 3+ years of experience in mortgage operations with at least 1 year in a supervisory or leadership capacity.
• Proficient in mortgage software platforms and Microsoft Office Suite.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check.