Assistant Manager - Liberty Center

Lush North America has been creating fresh, handmade cosmetics for the past 20 years, offering a fun and funky store atmosphere where individualism is encouraged. The company is dedicated to fair‑trade sourcing, sustainable communities, and giving back to organizations that make a difference.

Benefits

• A fun and funky store atmosphere where individualism is encouraged
• 50 % discount off all Lush products
• An unconventional retail structure that supports entrepreneurial spirit
• Opportunities for growth – Lush promotes from within

Responsibilities

• Sales & Customer Experience
  • Customer Service: Collaborate with the team to exceed daily sales goals and ensure an inclusive, welcoming experience for every visitor.
  • Building the Brand: Educate customers and staff on Lush’s values (fighting animal testing, freshest cosmetics, ethical buying, 100 % vegetarian, handmade, naked packaging) and promote them through community engagement and traffic‑driving initiatives.
  • Product Passion: Continuously deepen product knowledge and make informed recommendations.
  • Driving Sales: Use business acumen to understand metrics, budgets, and reports, influencing floor behavior to deliver profitable results.
• Team Leadership
  • Lead Fearlessly: Be present on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate the team to meet sales goals.
  • Grow Talent: Own personal development, seek feedback, and coach team members to elevate their skills.
  • Be Real: Communicate needs and feedback openly, adapting to business requirements.
  • Live with Purpose: Inspire and connect the team to brand values, fostering strong peer and customer relationships.
• Recruitment and Selection
  • Network, recruit, hire, and succession‑plan to staff the shop with top‑performing employees.
• Staff Development
  • Partner with the Manager to create and execute plans that improve staff engagement, retention, performance, and DEIB practices.
• Operational Excellence
  • Policies and Procedures: Support compliance with opening/closing standards, product integrity, respectful workplace, health & safety, and daily communication.
  • Stock and Inventory: Train the inventory team on fresh standards and rotation rules; manage ordering to keep the right products in stock within budget.
  • Visuals and Merchandising: Ensure a clean, beautiful environment and follow merchandising standards to provide a consistent customer experience and drive sales.
  • Scheduling, Time and Attendance: Schedule the right number of skilled staff for peak times, manage breaks and meals, and ensure payroll accuracy.

Qualifications

• Required
  • 1–3 years managing or supervising in a retail environment
  • Excellent listening and communication skills
  • Strong analytical, critical‑thinking, and troubleshooting abilities
  • Excellent organization and time‑management skills
  • Strong customer service, supervisory, and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours, including holidays, evenings, and weekends
• Preferred
  • Experience with consultation‑based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Proficiency in Excel, Microsoft Suite, and adaptability to other systems
  • Basic HR skills in hiring, scheduling, training, and performance management
  • Experience in cross‑cultural collaboration and DEIB or social‑justice training
  • Fluency in Spanish, French, or other languages

Pay

Liberty Center: $20.91 USD per hour.

Schedule

40 hours per week with flexible scheduling to meet shop needs, including holidays, evenings, and weekends.