Assistant Manager, Laundry

Job Summary

The Assistant Manager, Laundry is primarily responsible for linen product quality, linen inventory control, and the laundering process of linens placed in guest rooms. Responsibilities include managing the laundering processes of staff and guest laundry.

Key Duties and Responsibilities

• Monitor daily duties of the Laundry team
• Schedule and plan the daily work for the laundry personnel and delegate tasks depending on workload and priority requirements
• Ensure all Linen room staff are familiar with all Housekeeping Standard Operating Procedures and that all competency tests are completed on a regular basis
• Ensure all laundry equipment, machinery, and premises are maintained well
• Regularly inspect the progress of the work and ensure quality is maintained, shifting personnel as needed
• Train and mentor new workers and provide information on various laundry procedures
• Ensure designated linen storerooms are adequately stocked and updated with stock cards in place
• Complete requisitions for laundry supplies and maintain proper records of supplies and items laundered
• Ensure shelves are labeled with item descriptions
• Ensure high-quality cleanliness is maintained and that all standard regulatory policies are followed
• Manage linen-related concerns impacting service delivery
• Keep an accurate daily stock control of linen inventory
• Update daily linen dispatch sheets for the laundry
• Update Linen laundry invoices daily and assess budget allocation for the month
• Ensure Inventory Control spreadsheets are completed daily
• Communicate all concerns with service providers to the Executive Housekeeper
• Ensure statutory health and safety regulations are followed by workers in the laundry areas
• Reconcile all relevant documentation pertaining to linen movement
• Ensure the timely delivery of linen to rooms and outlets
• Submit daily checklist to the Executive Housekeeper on a weekly basis
• Monitor the daily duties of the valet and colleague’s uniform room
• Conduct and schedule monthly inventory
• Ensure clothing is clean, disinfected, washed, dried, ironed, and stored properly
• Ensure par levels are maintained
• Manage colleague uniforms inventory and cleaning of uniforms
• Check the delivered items against the invoice and compare it to the purchase order
• Report any delivery discrepancies immediately to the Executive Housekeeper
• Check and count deliveries received during the monthly stock take procedures and place them in a separate area
• Assist with all other duties as assigned

Education & Experience Requirements

• Education – High School
• Basic computer skills and knowledge on Word, Excel, and Opera
• Must have basic accounting skills

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.