Assistant Manager - LaRosa's Taylor Mill

About the role

Ensures guests receive friendly, efficient and courteous service while supervising all hourly restaurant staff.

Responsibilities

• Performs the duties of the General Manager in his/her absence.
• Directly supervises 5 to 40 Team Members in the restaurant at any one time.
• Serves as primary supervisor for hourly restaurant staff, ensuring guests receive prompt and courteous service.
• Schedules hourly staff to meet business level requirements.
• Maintains food preparation and presentation standards to comply with company guidelines.
• Participates in hiring and onboarding process.
• Assists with opening and closing administrative procedures, which may involve driving.
• Manages profit and loss by following cash control/security procedures, maintaining proper inventory levels, managing labor, reviewing financial reports, and taking appropriate actions.
• Performs the functions of any hourly position in the absence or shortage of staff.
• Consistently documents procedures and ensures accurate handling of guest checks.
• Addresses guest concerns, requests, injuries or accidents following LaRosa's procedures.
• Gives constructive feedback to hourly Team Members to help them improve their performance.
• Collaborates with Management to ensure newly hired Team Members receive orientation training.
• Follows LEAN processes as defined for their role and the pizzeria.
• Works with Team Members throughout the location, including Store Management, Front of the House, and Back of the House staff.
• Performs other duties as assigned.

Requirements

• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to demonstrate high standards of behavior.
• Able to encourage strong team work.
• Able to write routine reports and correspondence.
• Versatile in verbal interactions with Management, Team Members, and Guests.
• Able to speak effectively before groups of guests or Team Members.
• Basic mathematical skills.
• Able to make change and process different types of payment.
• Able to interpret a variety of instructions in written or oral form.
• Ability to solve practical problems.
• Able to report to work in a neat clean uniform.
• Willingness to work rotating shift schedules.
• Able to lift up to 25 lbs on a regular basis.
• Able to reach, bend, stoop, kneel, or crouch.
• Able to stand for an extended period of time.
• Able to become ServSafe certified.

Qualifications

• Education: High school diploma or general education degree (GED).
• Experience: 1 year of restaurant experience.

Skills

• Knowledge of restaurant operations and customer service.
• Strong leadership and supervisory skills.
• Effective communication and problem-solving abilities.
• Basic computer literacy.

Benefits

N/A

Pay

N/A

Schedule

N/A