Assistant Manager (Information & Communications Technology)

Prime focus of the position: ensures ICT systems’ operational continuity by safeguarding continued uptime of the whole MCA information system.

About the role

• Provides Level 2 direction and support as required following escalation by ICT personnel.
• Coordinates the work and day-to-day management of ICT support personnel within the Authority.
• Acts as the primary liaison between the MCA and third-party providers supplying ICT related products and services.
• Assists management in the on-going delivery of ICT services to the MCA.
• Manages the implementation of ICT related projects and initiatives from inception to on-going maintenance and support.

Responsibilities

• Takes primary responsibility for the availability, confidentiality and integrity of MCA ICT systems.
• Oversees the IT function to ensure minimal disruption including network, server and telephony administration.
• Troubleshoots system and network issues in a timely manner.
• Maintains IS policies and procedures, upkeep of infrastructure documentation and user guidelines.
• Designs and manages the implementation of an up-to-date IT/IS data strategy and policy for the MCA.
• Maintains an updated inventory of all IT assets, both hardware and software, as used by the Authority.
• Creates and implements an on-going patch management process and supporting system to ensure all IT systems are properly patched-up to industry accepted levels.
• Ensures all support and subscription agreements by third party providers are properly maintained over time.
• Provides continuous feedback to management by proposing system improvements to ameliorate the overall efficiency of the Authority.
• Devises and carries out a solid information security policy and process to maintain system stability and integrity at all times.
• Keeps abreast of developments related to ICT technologies in general and ICT systems used by the MCA in particular by adopting a continuous learning process that may include vendor level certifications.
• Drives forward any procurement that is related to ICT systems within the Authority including market analysis, tender drafting, tender adjudication and supplier management.
• Ensures all ICT systems are available to the users at all times through proactive monitoring and maintenance of the said systems.
• Manages website maintenance as required.
• Represents the MCA in local, European and international fora if / as needed.

Management

• Assists management with budgeting for ICT systems procurement, maintenance and support.
• Manages and delivers assigned projects from inception to completion.
• Supervises and coordinates MCA ICT personnel.
• Designs and implements ICT project activities in accordance with agreed plans and MCA project management procedures.
• Manages and implements procurement procedures in accordance with MCA procedures.
• Advises on new initiatives and work plans leading to the achievement of objectives relating to the Unit’s processes/functions.

Requirements

Either of the following:

• Bachelor's degree (MQF Level 6) in computer science or management information systems from an accredited college or university or a comparable vocational or technical education plus 6 years industry experience, or
• Master's degree (MQF Level 7) in computer science or management information systems from an accredited college or university or a comparable vocational or technical education plus 5 years industry experience.

Assets:

• Microsoft Certified Systems Administrator or CompTIA certification.
• Recent (less than 2 years) achievement of vendor level certifications from vendors like Cisco, HP, IBM, etc.

Skills

• Good knowledge of Microsoft technologies including Windows Server, SharePoint and SQL Server, Active Directory and Microsoft 365.
• Familiarity with diverse virtualization and cloud technologies.
• General knowledge of networking technologies.
• Strong written and verbal communication skills in English and preferably Maltese.
• Ability to create clear and concise documentation in English.
• A responsible, methodical and organised approach.
• Excellent verbal and written communication and interpersonal skills.

Pay

• Salary bracket: €37,925 – €48,460
• Up to 15% performance bonus
• €1,480 communication allowance
• Health insurance