Assistant Manager II - Trump Royale

About the role

The Assistant Manager supports and, when delegated, leads the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager.

Responsibilities

• Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards.
• Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations.
• Assist in scheduling and workforce planning to ensure adequate coverage and operational efficiency.
• Serve as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships.
• Monitor and manage facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion.
• Oversee ticket inventory, cash flow, audits, and loss prevention strategies; implement corrective actions as needed.
• Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability.
• Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges.
• Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements.
• Communicate professionally with guests, clients, and team members at all times.

Requirements

• Valid Driver’s License and good driving record.
• High school diploma or equivalent; some college preferred.
• 1–2 years of experience in parking operations, hospitality, or customer service.
• Previous supervisory or lead experience preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Demands

• Ability to stand, walk, and move around the facility for extended periods.
• Ability to lift up to 25 lbs occasionally.
• Ability to drive.

Working Conditions

• Outdoor and indoor environments; exposure to weather conditions.
• Fast-paced, customer-focused setting.

Benefits

• Generous Paid Time Off: 20 days of paid time off, plus 8 paid holidays.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company-paid basic life and Short-Term Disability, with additional options for loved ones.
• 401(k) Plan: Employer match with immediate vesting.
• Employee Assistance Program: Access to behavioral health care for you and your family.
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones.