Assistant Manager I - Branch

About Us

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role

The Assistant Branch Manager has the primary responsibility of managing the daily operations of the branch and provides direction of the branch in the absence of the Branch Manager. The ideal candidate will have thorough knowledge of products, services, policies, procedures, and the ability to make sound judgments while supporting member development within the community.

Key Responsibilities

• Demonstrate knowledge of Credit Union products & services, policies, and procedures during member and employee interactions through all communication platforms, including direct contact and both in and outbound calls.
• Provide operational support to staff over the phone as well as in person and handle all member escalations within a timely manner.
• Supervise the daily management of branch operations and personnel.
• Maintain branch control systems and security.
• Provide on-going coaching, development, and peer mentoring to under-performing staff as well as new hire training when requested.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Collaborate with management to ensure all sales & strategic goals assigned to the Member Services are met.
• Conduct business outreach to explore new business opportunities and to enhance existing partnerships.
• To achieve a prompt and high level of member services, assist and perform all branch functions as necessary.
• Assist other branches in providing coverage in the region.
• Performs duties in any branch office as needed.

Who You Are

• High shool diploma or equivalent required, bachelor's degree preferred
• 3 years of financial service industry experience with a minimum of 1.5 years in a supervisory or management role.
• Bilingual fluent in both Spanish and English is preferred.
• Must be sales oriented.
• Strong interpersonal, leadership and supervisory skills.
• Ability to manage multiple tasks simultaneously.
• Strong organizational and planning skills.
• Ability to work collaboratively with colleagues across the organization.
• Ability to function in a fast-paced and changing environment with high cash handling volume.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture

Pay

The base salary/hourly range for this position is $65,000.00 - $69,000.00, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Final base salary compensation will be determined based on factors such as skills, education, and/or experience, with consideration of internal equity.