Assistant Manager - Hub Catering Operations & Logistics

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job Overview And Responsibilities The Assistant Manager, Catering Operations provides direct leadership to Catering Operations Supervisors and supports day-to-day kitchen performance. This role ensures consistent operational execution, drives performance improvements, and strengthens frontline leadership capability. Operational Leadership:Oversee a multi-site operating model with consistent in-field leadership presence, including traveling between facilities and on the ramp to ensure operational excellence, compliance, and performance accountabilityLead and coach a team of Catering Operations SupervisorsEnsure consistent execution of safety, quality, and on-time performance standards across shiftsOversee and at times provide MOD coverage and support disruption management (IRROPS, recovery efforts)Partner with catering vendors and operational stakeholders to resolve issues quicklyOverseeing a multi-facility operational model, involvingPerformance & Accountability:Monitor key performance metrics and drive corrective actionsReview delays, safety incidents, and customer feedback to identify trendsEnsure timely closure of reports and compliance requirementsSupport caterer labor planning and staffing readinessConduct regular audits ensuring compliance with Catering Operations Business Manual, UnitedAirlines Safety Standards, and other regulatory requirementsLead investigations into safety incidents including corrective action planningFacilitate partnership with United Airlines Food Safety and operational Safety/Security teamsTeam Development:Provide coaching, performance feedback, and development planning for supervisorsReinforce accountability and operational discipline.Leadership & Collaboration:Serve as primary liaison between Catering vendors and all relevant stakeholdersFacilitate and/or lead sustainable operational improvements from conception to completionServe as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groupsChange Management:Partner with the Corporate Support Center and leadership teams to provide guidance in change management and communication plans for initiativesProvide on-site support and monitoring of adoption and success for new initiativesSupport execution of new menu concepts and service enhancements Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree or 4 years of relevant work experienceManufacturing Operations, Business, Airport Operations, or Related FieldMinimum 4 years leadership experience in Operations, Engineering, Vendor Management, Manufacturing, or similar functionsMinimum of 1-2 years of experience leading frontline leadersDemonstrated ability to analyze data, identify trends, and generate actionable insights and recommendations, intermediate Microsoft Excel skillsStrong problem-solving skillsAbility to lead in a fast-paced, 24/7 operational environmentExperience leading projects and/or initiatives with measurable results; ability to lead stakeholders through planning and implementation of initiativesEffective business writing and speaking skills and confidence engaging with all levels of leadership internally and externally; ability to independently create PowerPointWillingness to work during non-standard hours and peak periods when needed to support a global 24/7/365 operationWillingness to work on-site 100% in an airport and/or catering facility officeMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Bachelor's degreeCatering OperationsProject managementLEAN Six SigmaHACCP, PCQI or equivalent food safety certificatesAirline catering leadership experienceAdvanced Excel and PowerPoint skills The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com