ASSISTANT MANAGER - HOTEL

About Us

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About The Position

As an assistant hotel operations manager, you will be responsible for assisting all aspects of the valet drive’s daily operations to ensure a seamless guest experience. You will assist with the management of a team of valet parking attendants and work closely with other departments within the hotel to ensure high standards of service and guest satisfaction.

Responsibilities

You will uphold the company’s core values by carrying out the following responsibilities:

• Assist with the management of day-to-day valet operations, ensuring adherence to established procedures and standards.
• Assist with the planning of personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Assist with implementing operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Assist with maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Assist with the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Assist with ensuring the cleanliness and appearance of the valet parking area.
• Assist with monitoring the location’s financial performance, including revenue, expenses, and labor costs.
• Assist with identifying opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Assist with tracking key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.
• Assist with training and motivating valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Foster clear and open communication within the valet team and with other departments.
• Assist with coordinating with hotel management to ensure a seamless guest experience.
• In the absence of the Manager, conduct meetings with staff to relay important information and gather input.
• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Assist team member development.

Requirements

• Bachelor’s degree or equivalent education and experience.
• Minimum 3 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401k
• Vacation/Sick/Holiday
• Discount programs