Assistant Manager: Grown Brilliance

About the Brand

Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living.

About the Role

We are seeking a passionate and driven Assistant Store Manager for our boutique on Melrose. As a key member of the leadership team, you will drive team performance and development, fostering a culture that embodies the brand’s commitment to excellence, craftsmanship, and exceptional client experiences.

• Drive team performance and development
• Foster a culture that embodies the brand’s commitment to excellence, craftsmanship, and exceptional client experiences
• Hire and develop top talent
• Implement sales and client retention strategies
• Support the store’s operational success
• Lead by example on the sales floor
• Support daily operations, including opening and closing procedures
• Assist in executing promotional events and activations

Position Qualifications

• 2+ years of leadership experience in a luxury retail boutique, with strong knowledge of fine jewelry or premium accessories.
• Proven ability to cultivate and manage client relationships, building loyalty and repeat business.
• Experienced people leader, skilled in coaching, feedback, and performance management to develop high-performing teams.
• Flexible availability, including evenings, weekends, and holidays.
• Energetic, professional presence on the sales floor, able to stand and walk for extended periods.
• Must be 18 years or older.

Interpersonal Skills

• Entrepreneurial & Client-Focused Leader: Drives results, elevates team performance, and cultivates future leaders through an ownership mindset and strong clienteling skills.
• Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, solving challenges creatively.
• Collaborative Team Player: Builds strong relationships, gives and receives feedback effectively, and thrives in partnership with peers and leadership.
• Exceptional Communicator: Conveys information clearly, provides constructive feedback, and fosters positive team and client interactions.
• Professionalism & Discretion: Handles client interactions and sensitive situations with empathy and confidentiality.
• Brand Expertise: Possesses deep knowledge of products and brand, enhancing client experiences.
• Operational Efficiency: Delivers high-quality work while maintaining smooth store operations.

Key Performance Indicators (KPIs)

• Sales & Profitability: Achieve and exceed store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT).
• Client Engagement: Maintain high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
• Operational Compliance: Ensure inventory accuracy, visual standards, and procedural excellence.
• Team Retention & Development: Foster a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Offers

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus)
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands