Assistant Manager - FT-3057

About the role

FullSpeed Automotive is one of the largest multi‑brand automotive service platforms in the country, operating locations nationwide under brands customers know and trust. Every great customer experience starts at the store level — and the Assistant Manager plays a critical role in making that happen every single day. The Assistant Manager supports the Store Manager in leading day‑to‑day operations, ensuring the team delivers fast, friendly, and high‑quality automotive service while maintaining a safe, clean, and well‑run location. This hands‑on role splits time between the service bay, the front counter, and the back office and is a key developmental step for those looking to grow into store leadership.

Responsibilities

• Team Leadership & Supervision: Support the Store Manager in supervising daily operations and lead the location in the manager’s absence; coach, train, and motivate technicians and service advisors; assist with scheduling to ensure proper coverage; onboard and train new team members on service procedures, POS systems, and customer service standards; foster a positive, team‑oriented work environment reflecting FullSpeed Automotive’s values.
• Customer Experience & Sales: Greet customers, explain services, and ensure each visit reflects FullSpeed Automotive’s commitment to speed, quality, and trust; recommend additional services based on manufacturer guidelines and vehicle needs; resolve customer concerns or complaints promptly, escalating when needed; support efforts to build repeat business through excellent service and genuine care.
• Store & Shop Operations: Assist in managing daily store operations, including opening/closing procedures, cash handling, and POS transactions; monitor and maintain inventory levels for parts, fluids, and supplies, placing orders as directed; keep shop and customer areas clean, organized, and presentable; support compliance with safety protocols, environmental regulations, and company policies; track daily sales, productivity, and key performance metrics.
• Quality & Safety: Help ensure all services are performed correctly, safely, and in accordance with brand and manufacturer standards; conduct or support quality checks on completed work; promote a safety‑first culture and ensure proper procedures for equipment use, chemical handling, and shop safety; assist in identifying and addressing maintenance needs for shop equipment and facilities.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer‑facing leadership role.
• Strong communication and interpersonal skills with the ability to lead and motivate a team.
• Comfortable working in a fast‑paced, hands‑on environment that includes time in the service bay.
• Basic math and cash‑handling skills; proficient with point‑of‑sale and inventory systems.
• Valid driver’s license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.
• Preferred: prior experience in quick‑lube, automotive service, or a related industry.
• Preferred: basic knowledge of automotive maintenance services (oil changes, fluid checks, filters, etc.).
• Preferred: experience supervising or training team members in a retail or service environment.
• Preferred: ASE certification(s) or willingness to obtain certifications as required by brand standards.