Assistant Manager, Front Office

Why work at The Barfield

At The Barfield, Autograph Collection, we embody Texas Panhandle hospitality with a modern, luxury twist. Located in downtown Amarillo, our boutique hotel features 112 stylish guest rooms, the refined-but-rugged Italian steakhouse Toscana, and the speakeasy-inspired Paramount Recreation Club, where history and innovation come together. Curators at The Barfield enjoy being part of an energetic, service-focused team that brings authentic Western charm to life, all while delivering unparalleled hospitality and attention to detail.

Department: Front Office | Reports to: Front Office Manager | Status: Exempt

About the role

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations, ensuring smooth check-in/check-out processes, guest satisfaction, and team performance. This role acts as a supervisory leader for the Front Desk team, assisting with daily operations, staff development, and maintaining Coury Hospitality's service standards.

Responsibilities

• Ensure all guests receive professional, courteous, and personalized service
• Handle guest inquiries, requests, and complaints promptly and effectively
• Oversee VIP arrivals, group check-ins, and special guest accommodations
• Assist in managing daily operations of the Front Desk, including reservations, check-ins/check-outs, and billing procedures
• Monitor occupancy, room assignments, and guest flow to maintain efficiency
• Ensure accurate use of the Property Management System (PMS) and adherence to operational procedures
• Supervise and support Front Desk Agents, Concierge, and Guest Services staff
• Assist with training new employees and coaching team members on service standards and procedures
• Maintain a positive, professional, and service-oriented work environment
• Resolve guest issues or service challenges escalated by staff
• Ensure effective communication between departments regarding guest needs
• Support the Front Office Manager in implementing service recovery and operational improvements
• Assist in preparing daily front office reports and shift logs
• Monitor departmental performance metrics and provide feedback to management
• Support scheduling, payroll, and attendance tracking as required
• Communicate effectively with Housekeeping, Security, and other departments to ensure guest satisfaction and operational efficiency
• Collaborate with Sales, Events, and Banquets teams for group arrivals and special events
• Additional tasks and responsibilities may be assigned at the discretion of the manager

Requirements

• Bachelor's degree in hospitality management or related field preferred
• 3–5 years of front office experience in a hotel or resort setting
• Previous supervisory experience preferred
• Strong knowledge of front desk operations, PMS systems, and hotel procedures
• Excellent communication, problem-solving, and leadership skills
• Ability to stand or walk for extended periods
• Ability to lift up to 25 pounds occasionally
• Frequent use of computers and front desk equipment
• Ability to work flexible hours including evenings, weekends, and holidays